1. 11/24/20151 CVE 5074 Leading Construction Operations Team Leadership Part VII – Ethics & Quality

2. 11/24/20152 Professional Ethics

3. 11/24/20153 Engineering “Profession” Special knowledge Broad knowledge base vs. specific training Skills essential to the well being of society Special privileges Self-regulating Control admissions process Autonomy in the workplace Independent judgment Special responsibilities Regulated by ethical standards

4. 11/24/20154 Code of Ethics Obligation to Society Obligation to Employers & Clients Obligation to Other Professionals

5. 11/24/20155 Ethical judgments Conceptual issues May be vague Interpretation of rules or definitions Standards not clearly defined “Valuable consideration” “Adequate knowledge” Tradeoffs Cost vs. safety issues Risk vs. benefit issues Factual issues Typically engineering design factors Contractual questions of fact

6. 11/24/20156 PE Rules of Professional practice(1) OBLIGATION TO SOCIETY PROFESSIONAL ENGINEERS SHALL: 1. 1.Honor their responsibility for public welfare 2. 2.Seal only designs that conform to accepted standards 3. 3.Inform employer or authority when overruled 4. 4.Be objective & truthful in professional reports & testimony 5. 5.Express public opinion only when founded on facts 6. 6.Not express an opinion inspired by interested parties 7. 7.Shall not engage in fraudulent or dishonest ventures 8. 8.Provide of violations information to Board of Practice

7. 11/24/20157 PE Rules of Professional Practice(2): OBLIGATION TO EMPLOYER & CLIENTS PROFESSIONAL ENGINEERS SHALL: 1. 1.Undertake assignments only when qualified 2. 2.Not seal designs when outside qualifications 3. 3.Not seal designs they have not directly supervised 4. 4.May coordinate entire design if other professionals seal 5. 5.Not reveal proprietary data unless required by law 6. 6.Not accept consideration from contractors 7. 7.Fully reveal any conflict of interest to employers 8. 8.Not accept compensation from more than one party 9. 9.Not accept assignment from govt body if also advisor

8. 11/24/20158 PE Rules of Professional Practice(3): OBLIGATION TO OTHER PROFESSIONALS: PROFESSIONAL ENGINEERS SHALL: 1. 1.Not misrepresent own or colleagues qualifications 2. 2.Not overstate degree of personal responsibility 3. 3.Not misrepresent facts pertinent to employers or work 4. 4.Not engage in bribery or offer gifts to obtain work 5. 5.Not seek to falsely injure the reputation of another PE 6. 6.Not indiscriminately criticize work of another PE

9. 11/24/20159 Construction Quality

10. 11/24/201510 Strategic quality management Quality is defined by the customer Quality is linked to profitability Quality is now a competitive weapon Quality must be part of your strategic plan Quality requires organizational commitment

11. 11/24/201511 Cycle of Quality Program Shewhart Cycle… PLAN DO CHECK ACT Continuous Product Improvement Process

12. 11/24/201512 Deming’s 14 points 1.Create a spirit of constant improvement 2.Adopt the new philosophy 3.Don’t rely on inspection alone – build quality in at start 4.End low price selection – select subs on quality 5.Constantly improve every process – even if not broken 6.Train on the job 7.Institute good leadership 8.Drive out fear 9.Break down staff barriers 10.Eliminate slogans 11.Eliminate production quotas & goals 12.Instill pride in workmanship 13.Instill self-improvement for everyone 14.Involve everyone in quality movement

13. 11/24/201513 Juran’s 10 steps to quality 1.Build awareness of need to improve quality 2.Set goals for improvement 3.Organize to reach goals; quality council, teams, etc. 4.Provide necessary training 5.Solve problems & remove obstacles 6.Report progress 7.Give recognition to champions 8.Communicate results 9.Keep score 10.Make quality part of company policy

14. 11/24/201514 Quality in Construction Definition of Quality Control - contractor Definition of Quality Assurance – owner’s rep Designer’s responsibility – good design & oversight Contractor’s responsibility – control operations Quality Plan & Procedures – key to success

15. 11/24/201515 Quality Control Process Must have a Quality Control Plan… a "system" of inspections  Timing of inspections; preclude delays  Protection of work in place  Most work is irreversible; i.e.. concrete, foundations  Logistical sequencing  Follow plans & specifications; changes not authorized  Report and correct errors & deviations from spec; documents Three phased inspections system  Preparatory inspection – generally a meeting  Pre-inspection – prior to placement or cover-up  Final inspection – after work completed; prior to payment QC Staff must be independent, qualified, trained & dedicated

16. 11/24/201516 Quality goals in construction Satisfied customer Increase in business orders/reputation Construction meets design intent & vision Minimum change orders Minimum increase in project cost Minimum delay in project completion Safe job – no worker injuries Profitable job Rapid/smooth turnover to customer Repeat business or referral

17. 11/24/201517 Questions?