1. Corporate Services Jeremy Lindley 18 April 2008

2. Corporate Services Staff survey University core values University objectives Corporate Services objectives Our roles Key initiatives

3. Staff survey 2.1 Is the University a good place to work? University 93% Corp Services95% Other unis87%

4. Staff survey 3.9 University direction of travel supported? University 76% Corp Services83% Other unis68%

5. Staff survey 3.12 Professional, technical and support staff valued? University 72% Corp Services76% Other unis60%

6. Staff survey 5.1a Understanding of your role in the University? University 91% Corp Services91% Other unis86%

7. Staff survey 5.2 Satisfied with your current role and responsibility? University77% Corp Services80% Other unis70%

8. Staff survey 3.1 Good quality service to students and other customers? University 90% Corp Services90% Other unis85%

9. Staff survey 3.6 Identification with University core values? University 75% Corp Services78% Other unis78%

10. Staff survey 3.3 Knowledge of University core values? Lot Little University36% 64% Corp Services33% 67%

11. Staff survey We will look at our Core values later More areas to improve…

12. Staff survey 5.8 Workload pressure OK in the last 12 months? University 35% Corp Services51% Other unis35%

13. Staff survey 5.9 Workload too much and struggling? University 65% Corp Services70% Other unis65%

14. Staff survey 5.11 Too many approvals for routing decisions? University 52% Corp Services43% Other unis54%

15. Staff survey 16.9c Good cooperation between teams in my school / service? University 68% Corp Services63% Other unis72%

16. Staff survey Local / service management you are looking for more communication / leadership / management of resources etc Physical environment

17. Staff survey Look at how we will endeavor to deal with all of these later. Recommend you look at the staff survey outcomes Now look at Core values of the University

18. University values Tolerant, humane and liberal minded, with the pursuit of truth, openness and equality and diversity at the heart of what we do

19. University values Engaged with our graduates and rejoicing in their success

20. University values A champion for our students, dedicated to their development and wellbeing

21. University values Committed to being an employer of choice, providing support, recognition and reward for our staff

22. University values Customer focussed, providing the highest standards of services for students, alumni and external partners

23. University values Outward looking, bold and creative, working in partnership with others to achieve success

24. University values Self determined through sound governance, self-investment, and with less reliance on the state

25. University values Responsible, sustainable and ethical, meeting the needs of the present and leaving a better environment for future generations

26. University values Always striving to be better than our previous best

27. University objectives UK - Top 10 by 2012 International - Top 100 by 2015 Destination university

28. Key metrics Research UG students and student experience Diversifying student population Earned income

29. Key metric deliverables National student survey RAE outcomes Research income per staff fte Further 7

30. Balanced scorecard Infrastructure development Carbon footprint Staff opinion survey Sport and wellness Yr 1 interim student survey Financial performance

31. Our objectives Improve infrastructure Improve our customer facing services Develop cross service processes Improve management information

32. Key initiatives Laver New resources Customer first Personal development reviews Communication routes Staff team

33. Other issues Financial performance Funding our plans Future economic conditions Restructuring Legal Office