1. Mass Care: An Overview Community Services MASS CARE Loudoun County American Red Cross  

2. Introductions What do you do? Your name Why are you here? What is the weirdest thing you've eaten outside of your home?

3. Let’s Get Started... Overview This course focuses on the activities of the Mass Care function. Objectives Describe the role of Mass Care on Red Cross Disaster Relief Operations. Explain how Mass Care workers deliver quality service to clients. Match your interests, abilities and skills with those needed in each Mass Care activity. Develop a plan of action for your further involvement with the Red Cross.

4. Quality Service Think of a time when you received excellent customer service in a restaurant or hotel.

5. What is Mass Care? Bulk Distribution Shelter Food/Feeding

6. physicalemotional informational shower listen eat sleep safety clothing what? when?

7. All Red Cross Services are provided free of charge, as a gift of the American people, to those who have disaster-caused needs. The Basic Commitment of Mass Care: To take care of the eating and sleeping needs of the people affected by disaster on an interim basis while they are making other arrangements. Who are the customers in Mass Care? Clients Emergency Workers Red Cross co-workers

8. Sheltering Options Housing provided through hotel accommodations or rent assistance arranged through Family Service as a part of individual assistance. Mass Care workers open a shelter in a school, community center, or other nearby building. Mass Care workers open many shelters through the affected areas

9. Warning vs. No Warning Long Term Short Term

10. Shelter Cycle

11. Key Shelter Responsibilities Shelter Management Registration Feeding Disaster Health Services Disaster Mental Health Services Information Services Dormitory Management Other Client Services Logistics Paid & Volunteer Staff Recruitment and Placement

12. R’s The Three R’s of Sheltering espect ules outines

13. Options for Preparing Food Assistance for groceries provided through Family Service Mass Care workers provide snacks or meals prepared by a fast food chain. Mass Care works may staff and operate kitchens.

14. Food Preparation Tasks Preparation & Cooking Preparing to Serve or Deliver Meals Safety and Sanitation

15. Options for Mobile Feeding Assistance for groceries provided through Family Service Mass Care workers provide snacks at the scene. Mass Care workers in ERVs drive through affected neighborhoods to serve snacks or meals

16. Quality Customer Service Finding Clients/Customers Following Safety and Sanitation Practices Keeping an Accurate Count Be there on time Prepare for end of mobile feeding

17. Options for Bulk Distribution Assistance for necessary items Mass Care workers distribute comfort and clean-up kits at disaster scene. Mass Care workers drive through affected neighborhoods to distribute necessary items.

18. Personal Safety for Mobile Feeding and Bulk Distribution Always use proper lifting techniques. Load vehicles correctly. Watch for damaged roads.

19. Mass Care Begins with your chapter