1. All the value of this company is in its people. If you burned down all our plants, and we just kept our people and our information files, we should soon be as strong as ever. Thomas Watson, Jr. Former chairman of IBM

2. Types of ISSystem’s purpose TPSCollects and stores data from routine transactions MISConverts data from a TPS into information for planning, controlling, and managing an organization DSSSupports, managerial decision making by providing models for processing and analyzing data EISProvides senior management with information performance, and develop and implement strategies OLAPPresents a multidimensional, logical view of data Data miningUses statistical analysis and artificial intelligence techniques to identify hidden relationships in data

3. People & technology TransactionsData Preparing for the future (MIS, EIS, DSS, OLAP, data mining) New business systems Handling the present (TPS) Remembering the past (databases and data warehouse)

4. Shareable Transportable Secure Accurate Timely Relevant

5. Redundancy Lack of data control Poor interface Delays Lack of reality Lack of data integration

6. 195019601970198019902000 File systems Hierarchical DBMS Network DBMS Relational DBMS Object-oriented DBMS

7. Data Raw, unsummarized, and unanalyzed facts Information Data processed into a meaningful form One person's information can be another's data Knowledge Knowing what information is required Knowing what the information means

8. Data Conversion Decision RequestInterpretation Knowledge Information