1. 1 Safety Shaun Davis Group Director of Safety, Health and Wellbeing

2. 2 How are we doing? Together we are making good progress -25.5% Lost time accidents (YOY) -28.09% Non-absence accident (YOY) Avoided injuries 15,243 Additional working days 45,729 Reduction in liability £3.9M February 2012 - January 2013

3. 3 How are we doing? Together we are making good progress -27.67% Lost time accidents -89.13% Non-absence accident Avoided injuries 15,243 Additional working days 45,729 Reduction in liability £3.9M February 2012 - January 2013 Thank You! And Well Done.

4. 4 The year ahead: More to do 13,390 employees injured 354 major injuries 4 third-party vehicle fatalities 33,203 working days lost £2.82m cost of lost time

5. 5 Dog Attacks

6. 6 Suspending deliveries at addresses where dog attacks occur Taking legal action - against dangerous dogs owners Working with Feb 2013 Government planning to extend legal protection to cover attacks on private property Compulsory micro-chipping of all dogs

7. 7 What is making a difference? Employee Safety 10% Delivery Hazards Increased YOY to PD09 +323,669 Hazards Accident Investigation Addressing true causes SAFETY

8. 8 Who is making a difference? You!

9. 9 Video: Case Study: Fareham DO (vox pops)

10. 10 Success at Fareham Working together – Managers, frontline employees and unions Great communication, engagement and involvement Consistency 100% Improvement in LTA = + 83% Reduction in all accidents

11. 11 Building a positive and supportive safety culture World Class Mindset Prevent harm / injuryIdentify our hazards & world class controls

12. 12 WCM in action: Steve Beale Worked with us for 27 years CWU Area Safety Rep since 2006 Introduced to WCM in 2010 – Safety Pillar Lead, Taunton DO Part-time SW Region Delivery Methods Trainer

13. 13 Steve Beale: Taunton DO Professional approach: followed WCM methodology Preventing harm to colleagues: risk assessment coaching Opportunity to share safety knowledge & support others Talking about safety with people at all levels in the organisation

14. 14 For Taunton DO? Cleaner, tidier place to work with everything in its place Directors, Managers & OPGs working together & involved in change Greater awareness of safety Working with our customers to make delivery points safe

15. 15 Strategy 2013-14 Expansion of WCM Safety Pillar into all Operational units Visible Leadership Competence and training One Truth: One Safety, Health and Wellbeing Management System