1. PFSF Provider Satisfaction Survey Results 2010-2011

24. 22. Please let us know how we can improve. Closer supervision need to be placed on outside agencies brought onto a case. Also, foster care caregivers need better training and more clarity as to who is and who is not able to be in the foster child's life. More emphasis needs to be placed on the emotional needs of the children. 1. Provide comprehensive info when referring client for services 2. Employ a team approach when making decisions re reunification and child placement 3. Consistently communicate PSF changes re service delivery system to providers 4. Provide feedback sect Some FCCs are wonderful to work with, others are not as responsive. It would also still be helpful to receive more information with the authorizations for services - such as CPI reports, or any other police reports or other reports. I sometimes receive incomplete and/or insufficient information. I also have received feedback which I felt was rude and grossly inaccurate, reflecting the caseworker's and supervisor's lack of knowledge and misunderstanding, placing children at risk for Change in placement and separation of siblings is an unfortunate reality. Often times the children are not explained what is occurring, why it is happening and given some idea of what to expect. It is difficult to help support and stabilize a child who Some FCC's are wonderful at doing all of the above and some I feel it is like pulling teeth to get any information or cooperation. I have found that I am often not notified and included in the planning of placement changes and would encourage all FCC's to By ensuring that referrals are coordinated in a timely manner. By carefully considering the needs of the individual family.

25. 23. Please let us know of things we are doing well. In general, the FCC's are well trained and responsive in reasonable time. Most often, they are a pleasure to work with. Administrators are GEMS!!!! I feel blessed to be working with such capable, sensitive people! Thank you! Great improvement in providing client centered services although this varies from site to site. UT staff are excellent and very responsive. Referrals are emailed in a timely manner, and most FCCs are great to work with, UM staff are very helpful and efficient. Some of the case workers I have worked with are excellent including Jasma Neal, Heather Bishop and Marilyn Tillis. I enjoy working with caseworkers who are responsive and caring of their clients. Some FCCS and FCCS, who I primarily work with, are excellent, wonderful to work with and quick to provide any information needed. Others are difficult to reach, do not respond to emails or phone calls and do not follow through when asked for something. As I said some FCC's are incredibly on top of their game and make a wonderful team and support for the client. I have also found that when I notify supervisors of an issue with a FCC that the issue is handled in a timely manner. I have nothing to add here.