1. Hiring The “Right” Person…. The 1st Time!!!
Presented to
EPSHRM
August 28, 2015 By
Judy Whipp Mills, MBA
HR Consultant

2. Know what you want!
This is what I got!
My Black Mercedes

3. Know What You Want!
This is what you got?

4. Know What You Want! What competencies are needed to do the job?
What skills must they already have and what can be taught?
What experience and education is required?
What behaviors will be a “good” fit?
Get input from those who will work with the position the most!

5. Why do employees stay? What makes you an employer of choice?
Conduct “STAY Interviews”
Why do they stay?
What has helped them be successful?
What do they tell friends and family about the job?
How would they describe the work environment?

6. Now develop interview questions
What questions can help identify:
Competencies
Skills
Behaviors on the job
Elaborate on experience and/or education
What is important to them? Do those things match why people have stayed or want to come to work for you?

7. Let’s see how this works:
Reliability/Attendance
Ability to get along with others
Process Improvement
Attention to Detail
Time Management
Computer Proficiency

8. What do you ask?
Reliability
Conflict
Process Improvement

9. Behavioral Interview Questions
Open ended
Looking for specific things in the answers
Looking for a complete STAR for each answer
Situation/Task
Action they took
Result of that action

10. Sample Behavioral Interview Questions
Reliability:
How many unscheduled days were you out of work last year?
Tell me about a time that you had to “call out” of work? What happened to your workload?
Give me a specific example of when you went above and beyond what was expected of you to get something done at work?
Tell me about a time you missed a deadline? What happened?

11. Sample Behavioral Question
Conflict
Tell me about a time that you had a conflict with someone at work. (STAR)
Give me an example of a time that you successfully resolved a conflict you had with a co-worker.
Tell me about a time when you disagreed with a management decision but had to implement it anyway.

12. Behavioral Interview Question
Process Improvement
Tell me about an idea or project you worked on to help improve a process or procedure.
Give me an example of a team you worked with, what was your objective or goal, what role did you play, and how was it implemented.
(This will also give you Teamwork)

13. (5-7 minutes, switch interviewers)
Now You Try
Attention to Detail
Time Management
Computer Proficiency
(5-7 minutes, switch interviewers)

14. Summary Know what you want
What does the employee need to be successful?
Develop questions that will give you knowledge what they have done in the past.
Find out what is important to them, does it fit your team or organization?
A little extra time becoming prepared can provide you with a long term employee!!