1. Valencia University of Technology Danube University Krems Quality Management in Higher Education EFQM as a Tool for Self-Assessment Pre-seminar to the Danube Rector’s Conference Annual Meeting 2010 Carlos Ripoll Soler (Valencia University of Technology) Thomas Pfeffer (Danube University Krems)

2. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 2 Goals  Discuss the need for quality management in HE  Explain the EFQM model for organisational excellence  Introduce quality management tools developed by the Uni-QM and the Trans-SAETO project

3. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 3 Agenda  0) Introduction  1) Paradigm shift in higher education policy  2) The EFQM model for organisational excellence (example: Quickscan) break  3) Uni-QM project  4) Trans-SAETO project  5) discussion, conclusion

4. Valencia University of Technology Danube University Krems Paradigm shift in Higher Education Policy From state controll to autonomy + accountability

5. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 5 1) Paradigm shift in HE institutional arrangement state (MoE) QA (centers, departments) HEIs state control autonomy + accountability state (+ other sponsors) QA (independent agency) HEIs

6. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 6 1) Paradigm shift in HE characteristics state control autonomy + accountability centralised power/function ofunding: state (MoE) oexternal QA: state (MoE) oorganising: state (MoE) HEIs: subordinated units steering: top-down order, norms, control laws: detailed micro-regulations QA-approach: compliance and obedience to given regulations (behaviour control) homogeneity of provision and quality state as sole customer and sponsor  Differentiated power/function ofunding: state (MoE) oexternal QA: QA agency oorganising: HEI  HEIs: autonomous institutions  steering: dialogue, feedback, incentives  laws: macro-regulation for institutional interaction  QA-approach: maturity and accountability to promised output (output control)  diversity of provision and quality  multiplicity of customers and sponsors

7. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 7 1) Paradigm shift in HE e.g. stakeholders of study programm state study programme municipality, region schools potential students governing board competitors/ partners employer alumni subject community educator, team studentsother study programmes parents

8. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 8 1) Paradigm shift in HE e.g. programme as sum of courses content transfer support exam other goals content transfer support exam other goals content transfer support exam other goals content transfer support exam other goals content transfer support exam other goals

9. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 9 1) Paradigm shift in HE e.g. programme as a team/organis. responsibility broad topics and modules, competence oriented teaching and learning arrangements, integrated coaching and support, accompanying testing and examining learners progress, continuous other task forces strategic goals and competences for the curriculum

10. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 10 1) Paradigm shift in HE conclusions  Definition of strategic goals within the HE institution / study programme  Integration of stakeholder interests  Quality of management: fitness of purpose and fitness for purpose  New forms of external quality assessment: programme accreditation, institutional audits/accreditation  New pattern: internal self-assessment + external check by peers / agencies

11. Valencia University of Technology Danube University Krems EFQM model for organisational excellence

12. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 12 2) EFQM model for organisational excellence different functions:  Approach for comprehensive self-assessment of an organisation  Methode to identify ideas for improvement  Proposal for a joint terminology for internal communication  Structure for the management system of an organisation (cockpit, overview)  Possibility to compare organisations (awards)

13. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 13 2) EFQM model for organisational excellence Model: 9 criteria Key performance results Key performance results Society results People results Customer results Leadership Processes Partnerships & ressources People Policy & strategy ENABLERRESULTS INNOVATION AND LEARNING

14. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 14 2) EFQM model for organisational excellence continous improvement process

15. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 15 2) EFQM model for organisational excellence example: saeto reference model for ETOs

16. Valencia University of Technology Danube University Krems DRC Annual Meeting, 14th February 2010slide 16 2) EFQM model for organisational excellence EU-projects for EFQM in education  DAETE (Development of Accreditation in Engineering Education and Training) http://daete.up.pt  Uni-QM (University Quality Managmenent Tools for Lifelong Learning) http://www.uniqm.net  Trans-SAETO (Self Assessment for Educational and Training Organisations) http://www.saeto.eu