1. Successfully Working Tips Between the Student Accounting Office

2. Collaboration o Respect each other’s office and responsibilities o Separation of duties o Focusing on our individual duties to better serve students

3. Communicate, Communicate, Communicate!!! Communication 11 22 33 44 55 66 Monthly Meetings Volunteer to meet with staff on different topics Half-day Trainings Access to Both Office Screens Get to know employees by first name and their job duties Resolve Problems Immediately

4. o How can the two offices serve students more effectively and efficiently? o The offices share the same goals for retention. o Respect and understand each office’s expectations. o Student Accounting Office’s expectation is to collect money and remain in compliance. o Financial Aid Office’s expectation is to process federal aid and remain in compliance with federal regulations. Expectations

5. o Admission’s is warm and fuzzy and then the student see award amount and we are the dream killers o FA and Student Accounting Office are the reality offices o The reality is some students cannot afford the school that they would love to attend Dream Killers Dream Killer

6. o Work together to develop helpful web content for both offices o Maintain transparent information on both office website o Repetition is important with financial literacy o Work together to provide student options Dollar and Sense Dollars and Sense

7. o Demands from parents and students for more money and explanations. o Constant changes in federal regulations. o Dealing with student life issues o Requirements of professional expertise of personnel. o Lights and electricity o Lack of understanding from other offices on campus, and how it can effect financial aid. o Last one to know about any new changes on campus. Dollar and Sense Stressors of the Financial Aid Office

8. o The financial aid office and student accounting office is a vital part of the student enrollment and retention efforts at your institution. It takes both of our offices working together as a team to meet student needs o AFTER ALL – STUDENT SUCCESS IS THE ULTIMATE GOAL In the end…