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2. Question: 1 When upgrading a SECC Client you get an error cannot overwrite C:\Nortel\lccm\En\crp32.dll.?What must be done previous to the upgrade to resolve this issue ? A - Remove all Client peps and reboot the Server. B - Make sure that SP5 or SP6a is installed before the upgrade. C - Ensure Report Listener is closed down before upgrading the client. D - This error is intermittent and if it occurs it can be cancelled and ignored. Answer: C Question: 2 Following the installation of the Symposium Express 3.0 server software, what steps must the field engineer take to install PEP5 on the Symposium Express server? A - Log on to the NT server as NGenDist, shutdown all applications, and proceed with the PEP installation. B - Log on to the NT server as Administrator, shutdown screen savers, and proceed with the PEPrver as Administrator, shutdown screen savers, an installation. C - Log on to the NT server as NGenSys, shutdown all applications, including screen savers andrver as NGenSys, shutdown all applications, includ proceed with the PEP installation. installation. D - Log on to the NT server as NGenDist, shutdown all applications, including screen savers andrver as NGenDist, shutdown all applications, inclu proceed with the PEP installation. installation. Answer: C Question: 3 Before you perform software upgrade from these versions of Symposium Web Clienttware upgrade from these versions of Symposium (04.00.037.00 to 04.02.011.04 inclusive) to a version downloaded from the Nortel web site, what.011.04 inclusive) to a version downloaded from th must you do? A - Ensure that Active Directory is installed.Directory is installed. B - Ensure Sybase is installed in the Default directory.nstalled in the Default directory. C - Make sure that SP5 or SP6a is installed before the upgrade. or SP6a is installed before the upgrade. D - Download the Microsoft Windows Installer package “CRTEmplates.msi”.osoft Windows Installer package “CRTEmplates.ms Answer: D Question: 4 A field engineer is per-forming an upgrade from Symposium Call Center Server 1.5 to 4.0 on a PVI platform. The steps to restoring the database have been completed. An error during the database initialization states: “could not create database”. Given that a successful integrity check on the database has been run, what steps should the field engineer perform next? A - Key the database in by hand. B - Fdisk and format all hard drives, perform the procedure again from the beginning. C - Uninstall Symposium Call Center Server, and start the procedure over from that point. D - Check the platform recovery disk for database segmentation and contact Nortel Networks support it segmentation is found. Answer: D Question: 5 Page 1 of 20

3. A field engineer at a customer’s site is preparing for a Symposium Call Center Server 1.5 to 4.0 migration. In performing the pre-upgrade checks it is discovered that the disk partitions on the 1.5 server are primary partitions. What action should the field engineer take next? A - The migration can proceed, making note of the problem. The partitions will be created correctly on the new 4.0 server. B - Schedule time with the customer to convert the drives from primary to extended partitions using individual full backups for each drive as time allows. C - Perform a database backup on the 1.5 server. Use Disk Administrator to delete the partitions and re-create them as extended partitions. Perform a database restore. D - Perform a full backup on the 1.5 server. Fdisk and format the 1.5 server drives. Perform the full restore procedure, ensuring the database drives are partitioned as extended partitions. Answer: A Question: 6 A customer is using Symposium Web Client to manage and configure a call center and its users. Active Directory and other tiles are used to store user data. When restoring data in the event of a system failure in this scenario, which statement is TRUE regarding where the Active Directorycenario, which statement is TRUE regarding where can be restored? A - Onto a remote directory of a network computertory of a network computer B - Only onto an application server other than the original serveration server other than the original server C - Only onto the same application server where the backup was created application server where the backup was created D - Onto the same application server where the backup was created or onto a differentication server where the backup was created or on application server Answer: D Question: 7 Once the SMI workbench client software has been successfully installed on the client PC, whatch client software has been successfully installed are the steps to connect the client PC with the Symposium Call Center Server 4.0? the client PC with the Symposium Call Center Se A - Select Start Menu, choose programs, SMI workbench, double click add system, enter the clanchoose programs, SMI workbench, double click ad IP address. B - Select Start Menu, choose programs, double click add system, the add SMI System dialogchoose programs, double click add system, the add box appears, click finish. C - Select Start Menu, choose programs, SMI workbench, double click add system, the add SMI System dialog box appears, enter the computer name. D - Select Start Menu, choose programs, SMI workbench, double click add system, the add SMI System dialog box appears, enter computer name or clan IP. Answer: D Question: 8 A customer has decided not to configure DNS service on the Web Client Win 2000 Server. Which files need to be manually updated on the Web Client 4.0 server to replace this functionality? A - config.sys B - lmhost table C - command.com D - autoexec.bat Answer: B Page 2 of 20

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