1. World Web Conferencing Markets Changing Dynamics of the Data Collaboration Space Conferencing and Collaborative Communications Analyst Team Frost & Sullivan “Driven by increasing awareness and enterprise demand for collaborative communications, growth opportunities in the world web conferencing markets are reaching an all-time high.”

2. Industry Trends Consolidation Emerges in the Industry Desktop Videoconferencing Integration Convergence of Audio and Data Conferencing Growing Acceptance in the International Marketplace

3. Key Features Frost & Sullivan provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics’ and emerging applications in the Conferencing Market Market sizing and competitive analysis Market forecasts and opportunity analysis Quarterly assessments End user analysis within each report Detailed pricing analysis

4. What We Offer Global Coverage: U.S., Europe, Japan, Asia Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. Who Will Benefit Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of conferencing companies Determine which participants will outperform the competition Assess attractiveness of investing in teleconferencing market

6. What’s Included Market Overview Executive Summary Challenges Facing Market Vendors Market Drivers Market Restraints Total Market Revenues Key Market Trends International Perspective Strategic Recommendations End-User Analysis Usage Analysis – Presentation vs. Collaboration

7. What’s Included (Cont’d) Web Conferencing Services Revenue Forecasts Technology Providers vs. Resellers Pricing Analysis Market Share Analysis Web Conferencing Software Revenue Forecasts Pricing Analysis Market Share Analysis Web Conferencing Market Competitive Analysis Competitive Overview Total Level Market Share Analysis Market Engineering Leadership Award Market Engineering Product Differentiation Innovation Award

8. Key Market Participants ACT Teleconferencing, Inc. AT&T Corp. Brainshark, Inc. BT North America Centra Software, Inc. Citizens Conferencing ClearOne Communications, Inc. Conference Plus, Inc. ECI Conference Call Services LLC eDial Encounter Collaborative, Inc. First Virtual Communications, Inc. Genesys Conferencing/ Genesys S.A. Global Crossing Ltd. Horizon Live InterCall, Inc. Interwise, Inc. Latitude Communications, Inc. Linktivity/ Spartacom Technologies, Inc. Lotus/ IBM Corp. Loudeye Corp. Microsoft Corp. Netspoke Pixion, Inc. PlaceWare, Inc. Polycom, Inc. Premiere Conferencing / Ptek Holdings, Inc. Presenter, Inc. Raindance Communications, Inc. SBC SMART Technologies, Inc. Sonexis, Inc. Spectel, Inc. Spiderphone.com, Inc. Sprint PCS Verizon VIACK Corp. V-SPAN, Inc. Webconference.com/ Wright-Larco, Inc. WebEx Communications, Inc. WorldCom, Inc.

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