1. Spotlight on Cloud Computing February 2, 2011 A Vision for Cloud- and Earth- based Services at UC Davis 1

2. Cloud Computing: A Vast Sky of Terms & Topics 2

3. Topics for Discussion A Working Definition of Cloud Computing Importance of Cloud Computing in Higher Education Evaluation of Cloud Computing at UC Davis Cloud Sticking Points A Cloud- and Earth-Based Strategy Emerges Conclusions on a Cloud- and Earth-Based Strategy 3

4. I.Services available anywhere, anytime with a variety of devices II.Scale up service quickly during peak demand, scale down at slower times III. Pay subscription-based fees for only the services you use IV.Large scale aggregation of services to serve multiple tenants A Working Definition of Cloud Computing 4

5. Importance of Cloud Computing in Solving Higher Education Challenges Challenge Sustained, into bone budget cuts Cloud Benefit Focus on mission-centric apps Reduced footprints Lower capital investment Metered service 5

6. Importance of Cloud Computing in Solving Higher Education Challenges Challenge Slow pace of innovation and scarcity of IT talent Cloud Benefit Piloting and proofs-of- concept Easy deployment Large pool of IT talent 6

7. Importance of Cloud Computing in Solving Higher Education Challenges Challenge Proliferation of consumer IT services Cloud Benefit Provide policy-compliant services matching capabilities of consumer IT services 7

8. The Continuum of Cloud Services Outsourcing Managed Hosting Non-Managed Hosting Public Cloud IaaS PaaS SaaS Private Cloud Virtualization Services Colocation Center Shared Service Center 8

9. Evaluation of Cloud Computing at UC Davis Google AppsWorkdayrSmart SakaiKuali Ready/CPOtracker Disaster RecoveryVirtualization ServiceShared Service Center 9

10. Evaluation of Cloud Computing at UC Davis Google Apps Implemented in 2008 for students; piloted for faculty and staff in 2010 Low cost, high function Privacy and policy concerns 10

11. Evaluation of Cloud Computing at UC Davis Workday Possible SaaS HR system on campus Low cost, fast deployment Concerns: integration, privacy, process redesign 11

12. Evaluation of Cloud Computing at UC Davis rSmart Sakai Outsourced Sakai in 2009 to rSmart Reduced operating costs by $500k, serve as an open source partner, perform daily care and feeding Challenges in giving up local control, limited performance monitoring Open communication and a strong contract are critical 12

13. Evaluation of Cloud Computing at UC Davis Kuali Ready/CPOtracker Business continuity and disaster recovery planning tools CPOtracker is managed by UCLA, hosted by UCB Kuali Ready was developed by UCB, hosted there for the UC system Inter-campus agreements used between the UCs 13

14. Evaluation of Cloud Computing at UC Davis Campus Virtualization Service Operated by central IT for clients on campus Over 200 virtual servers on campus Reduced under-desk servers and ad hoc computer rooms on campus 60+ virtual servers on one physical server Lowered the barrier to achieving high availability 14

15. Evaluation of Cloud Computing at UC Davis Shared Service Center Collection of cloud services, processes, and IT talent to form a hybrid service Combines overlapping, decentralized processes into a single set of shared services Improves customer experience and provides a self-service model Moves IT “up the stack” to focus on complex problems 15

16. Cloud Sticking Points Privacy and Security 16 Limited Integration Capability Service Availability and Performance

17. Cloud Sticking Points Data is location-sensitive Data mining and other ancillary uses Challenges in timely breach notification Limited ability to audit Cyber-attacks Privacy and Security 17

18. Cloud Sticking Points Federated identity model support limited Limited monitoring and policy enforcement Isolated, stand-alone services Business process reengineering needed Service management integration Limited Integration Capability 18

19. Cloud Sticking Points Performance monitoring may be difficult Vendor management is critical Degradation of service can occur Service Availability and Performance 19

20. A Cloud- and Earth-based Strategy Emerges Above Campus (Public, Commercial, Institutional, Consortium Clouds) On Campus (Private Clouds, Shared Services, On Premise Hosting) Below Campus (Consumer Cloud Services, Mobile Apps) Shared Service Center 20

21. Conclusions on a Cloud- and Earth- Based Strategy Understand risk appetite and policy constraints Identify strategic above campus partnerships Develop robust contracts, SLAs, and performance monitoring capabilities Consider a mix of service models to focus IT on complex problems and project management 21

22. Thank You 22