1. ContextConceptPerspectives QA at University of Lausanne Developing a Quality culture Jacques èsJjjJacques LANARES

2. ContextConceptPerspectives Quality at Context and Intentions UNIL Quality Concept Evaluation and Perspectives

3. ContextConceptPerspectives Quality Culture Quality Assurance

4. ContextConceptPerspectives A bottom up project... 1994 1999-2000

5. ContextConceptPerspectives Quality Culture Fitness for Purpose Responsibility Participation Reflexivity Balance between Autonomy and Accountability

6. ContextConceptPerspectives Fitness for Purpose 4 Basic questions Follow up of Action plans

7. ContextConceptPerspectives To try to avoid paternalism Involving Faculty in definition of priorities Constructive feedback

8. ContextConceptPerspectives To Encourage Participation COVER Faculty’s Committees

9. ContextConceptPerspectives Balance between Autonomy & Accountability Transparency Confidentiality Uniformity Specificity Auto-gestion Autority Documentation Bureaucracy

10. ContextConceptPerspectives A process to regulate « tensions » Teacher’s priorities Student’s Needs Expectations professional fields

11. ContextConceptPerspectives A process to regulate « tensions » Teacher’s priorities Student’s Needs Expectations professional fields Teaching Evaluation Investigations Professional Bodies investigations previous students

12. ContextConceptPerspectives Quality at Context and Intentions UNIL Quality Concept Evaluation and Perspectives

13. ContextConceptPerspectives Quality at A committee to implement : Cover Self evaluation of faculties / 4ans Self evaluation report External point of view : Experts Articulation with global strategy Document a reflexive process

14. ContextConceptPerspectives COVER Develop and rules the process 23 members Professors Intermediate teachers (MER, assistants) Students PAT Vice Rector

15. ContextConceptPerspectives Transversal dimensions Teaching dimensions Reflexive Canvas Individual teachings Pedagogy Support To students Programs et curricula Logistique Human Resources Research dimensions Organisation Of research Communication & valorisation Of results Research collaboration

16. ContextConceptPerspectives “Individual teachings” Objectives and priorities of teaching Teaching methods Evaluation of teaching Assessment of students Integration of research in teaching

17. ContextConceptPerspectives 4 Levels - 4 questions What are the objectives in the dimension? How do you know where you are ? What are the results ? What are the next steps to improve ?

18. ContextConceptPerspectives Report Profile of the faculty Answers to questions Synthesis Action plan

19. ContextConceptPerspectives Expert’s profile Experience of governance Experience of evaluation Knowledge Swiss HE system Knowledge of the domain

20. ContextConceptPerspectives Expert’s role : meta-evaluation “Plausibility” of the report Main questions addressed Coherence of Action Plan Open suggestions

21. ContextConceptPerspectives I. SELF EVALUATION II. EXTERNAL EXPERTISEIII. FOLLOW UP Dean ExpertsDeanDirectionDean Validation of reports and action plan Action Plan (finalised)    . COVER  Self evaluation Report & action plan Reaction on expertise External evaluation report (finalisé) External evaluation report (1 version)  

22. ContextConceptPerspectives Quality at Context and Intentions UNIL Quality Concept Evaluation and Perspectives

23. ContextConceptPerspectives Feedback from faculties Stimulate global reflection, new discussions Helps to identify priorities & actions Difficult to get a large implication Requires a “significant” investment

24. ContextConceptPerspectives Global satisfaction AE

25. ContextConceptPerspectives Improve tools & guidelines Complete Evaluation of all faculties Introduce simplifications Re-enforce the culture

26. ContextConceptPerspectives “Pertinence is more important than conformity”