1. Day Five: Adjourning

2. Reports on the Service Projects Teams report on their service projects: Café at Vine. Family Resources.

3. Team Exercise: Lessons Learned Return to your Team Room. What lessons did you learn from the work activity? What lessons did you learn from the workshop overall? How will this change your behavior on the job? In future classes? Return to report in one hour.

4. Team Reports What lessons did you learn from the work activity? What lessons did you learn from the week over all? How will this change your behavior on the job? In future classes? Keep, change or drop this work site???

5. Definition of a Team (Katzenbach & Smith) A team is a small number of people with complimentary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

6. Stages of Team Development (Tuckman & Jensen) Forming Defining goals and tasks, getting acquainted. Storming Working through conflict, hostility and strong feelings. Norming Setting rules, agreeing to processes, building team cohesion. Performing Achieving results effectively and efficiently. Adjourning

7. Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results The Five Dysfunctions of Teams (Lencioni)

8. The fast, flat and flexible organization TWENTIETH CENTURY Bureaucratic. Multi-leveled. Senior management will manage. Many complicated internal inter- dependencies. TWENTY-FIRST CENTURY Fewer rules. Fewer rules. Fewer levels. Fewer levels. Senior management will lead, middle managers will manage. Senior management will lead, middle managers will manage. Minimal internal inter- dependencies. Minimal internal inter- dependencies. Adapted from Leading Change by John P. Kotter

9. Traits of a Leader (James Kouzes & Barry Posner) Top Four Qualities of a Leader: 1. Honest / integrity. 2. Forward-looking / vision. 3. Inspiring / energetic. 4. Competence / effective. Bottom of the list: Independent, Ambitious.

10. Thank YOU !

11. Program Evaluation Please complete the Program Evaluation. Lunch. Celebrate. Thank You !!

12. www.QCLCI.com www.servantleadershipmodels.com EbenerDanR@sau.edu