1. What, Me, Worry? The Empowerment of Employees Marsha Woodbury, Ph.D. University of Illinois Champaign Executive Club, May 15, 2008 1

3. Replying to the whole list 3

4. It’s time to play a game http://www.henk.ch/fun/var/cat/jeopardy.html copyright © henk

5. Miss Manners summed it up well The legal system prevents us from killing each other. The etiquette system prevents us from driving each other crazy. 5

6. Socialization Socialization is the process of learning the ways of a particular group WHAT EXACTLY IS "NETIQUETTE"? Netiquette = Network Etiquette Email Etiquette and Proper Technology Use. Are You an Online Knucklehead? http://www.netmanners.com/email-etiquette-basics.html 6

7. Millennium Generation Just because they are downloading mp3 files and texting and playing games and so on does not mean they have mastered these tools. We have to teach them. 7

8. We know what bothers us, so how do we teach others? How about an Electronic Mail Briefing Blurb? TAMING THE EMAIL BEAST Weekly tips and reminders 8

9. Or you can try a “Concepts” approach Email is like a conversation except that… 9

10. How about pride in the business? Everything we do here represents ______________ (fill in the blank: the company, the university, my professional reputation) Double, triple-check everything! 10

11. A quick run-down Email Voicemail Cell phones IM 11

12. Communicating with people in other countries 12

13. Acceptable Use Policies Having a policy imposed on people without their "buying in" or active support is like having road rules that people ignore A policy must be integral, a part of the organization and its ethic. 13

14. Internet Driver’s License Courtesy and netiquette How to verify information How to discern who really sent an email message What is plagiarism? What information to give and to withhold on forms Allowable use of the network Forbidden use of the network 14

15. To Sum It All Up We have looked at etiquette and legal issues at work concerning technology I hope you will go forth and conquer the world 15

16. Thanks! Please email me if you have questions or comments at marsha@uiuc.edu IMHO (in my humble opinion) FYI (for your information FAQ (frequently asked questions) BTW (by the way) RTFM (read the f______ manual) 16