1. Access Services Sajjad ur Rehman

2. Services

3. INTERLIBRARY LOAN l Libraries formally engaged in a consortium by applying some formal or informal code to supply books on loan or photocopies of journal or reproduction of other documents with a sense of mutuality and cooperation.

4. Services l Circulation l Reserve l Interlibrary loan l Document delivery

5. Need For ILL l Concept of ownership versus access l Rule of 80/20 l Economic constraints l Rising user needs and expectations l Availability of systems and utilities

6. ILL Codes l History: ALA Interlending code of 1917; ALA 1940 code; ALA 1952 Code; National Interlibrary Loan code of 1968; 1980 Code l Role of professional associations like ALA, SLA, ARL, IFLA; roles of national libraries; roles of similar forums

7. Code Content l Purpose l Materials to be Lent l Procedures and Costs l Photocopy service l Loan period l Copyright considerations l Administration and reinforcement

8. ILL and Networking (1) l Resource sharing consortia served as organizational umbrella for ILL l Bibliographic utilities assumed roles l Effect of telecommunications; use of teletype since 1917

9. ILL and Networking (2) l Use of telefacsimile since 1970s l Use of regional and national networks l use of Internet l Use of other means of electronic delivery

10. ILL Management--Policy Aspects l User request: use of forms l Bibliographic verification l checking of availability l Creating record l Request transmission l Receipts, acknowledgment and delivery

11. ILL Management--Policy Aspects (2) l Fund control l Statistics

12. ILL Management--Policy Aspects for Lending l Request Receipt l Checking l Reproduction l Overdues and Returns l Fund management l Statistics

13. ILL Management l Staffing issues l Fund Management: deposits and accounts l Equipment l Networking l Service considerations

14. Document Delivery Supplying documents to users by using the services of commercial document suppliers

15. Types of DD Service Providers l Commercial: CARL’s Uncover, EBSCO l Specialized: UMI l Publishers: Emerald, Elsevier l Database Search Vendors: DIALOG, Lexis-Nexis l National Library: BLDSC l Individual Libraries: NYPL

16. DD Provider Selection Criteria l Resources: collection and bibliographic services for searching l System infrastructure and ordering options l Delivery modes: mail, fax service, electronic, delivery to desk-top

17. DD Provider Selection Criteria (2) l Turnaround time l Value-added services: integration with searching, CAS l Accounting and Record Keeping procedures

18. DD Service Management l Staff l Financial appropriations l Policies l Equipment and physical facilities l Service considerations

19. Comparison Between ILL and DD Services l Cost l Turnaround time l Restrictions l Invoicing l Ordering and delivery capabilities l Service commitment

20. ISSUES IN ILL & DD l Entitlement and privileges l Pressures on large libraries l user expectations l Budgeting problems l Copyright l Safety of lent materials l Services: turnaround time and transmission modes

21. Copyright Issues Is it an infringement of copyright for librarians to make digital copies of copyrighted works and storing them temporarily as part of an electronic document delivery service?

22. Copyright Issues Lending of published electronic resources by libraries for cultural and educational purposes should not be restricted by legislation. Legislation should prevent the setting of terms by suppliers of published electronic resources which aim to restrict the reasonable lending of such resources by librarians.

23. DDS Suppliers Access Russia, Inc., National Agricultural Library British Library Document Supply Center (BLDSC) Canada Institute for Scientific & Technical Information (CISTI) DIALOG Infotrieve Library of Congress (LC) National Library of Canada

24. DD Suppliers National Technical Information Services (NTIS) ISI Document Solution Center for Research Libraries The Danish Loan Center ERIC Document Reproduction Service (EDRS) UNCOVER

25. DDS Selection Criteria l Turnaround time l Delivery method l Cost l Information Resource base of the supplier l Coverage of the institution’s subject interests l Billing and payment option

26. DDS Suppliers The British Library Document Supply Center (BLDSC) receives over 4 million orders a year from almost 20,000 customers worldwide. Loans and copies are supplied from a collection comprising over 250,000 journal titles in virtually all languages and subjects, 3 million books, 4 million reports, 300,000 conference proceedings and 500,000 doctoral theses.

27. EDD Definition l Electronic document delivery is the use of electronic technology in support of the interlending activities of libraries. l Electronic document delivery is the transmission of documents on request from network databases.

28. Components of an Electronic DDS Comprehensive range of documents from a single source Ability to search a database of articles/citations, verifying availability, price and delivery method quickly Ability to place a request easily via system, preferably at point of identification of required article

29. Components of an Electronic DDS An electronic transmission system to get article to user or intermediary A system to handle invoicing, report messaging and provide management information Current awareness service (optional)

30. DD Systems Ariel Delivery Ariel is an innovative document transmission system produced by the Research Libraries Group (RLG). With Ariel and common PC hardware, users can scan documents, transmit the resulting electronic images via Internet to Ariel workstations and print them on any compatible printer

31. DD Systems OCLC ILLiad software provides a comprehensive ILL management system that automates the routine borrowing and lending functions within the ILL department for libraries of all types and sizes within a single easy to use interface. It seamlessly integrates borrowing automation, lending automation, and electronic document delivery in one web-based customer interface.

32. DD Systems ElectraDoc is the first Internet Document Evidence Delivery Tracking System. It lets you send documents and receive confirmation that the electronic document was sent and received with stamp of time, date, address of sender and received over the network or the Internet with the evidence accountability traffic tracking stations technology that records how the document was sent and the confirmation received.

33. DD Systems WebSPIRS SilverPlatter's WebSPIRS v4.1 include document delivery and interlibrary loan components, the ability for users to send requests to the library's interlibrary loan department, and the alerts feature.