1. Who are Orakelet? l IT-support service for students and employees at the University of Tromsø l IT-support service for the student hostels owned by studentsamskipsnaden l We’re an office, a phone number & an e-mail address 1 - 05.08.2008 – Orakelet english language presentation 2008.ppt

2. Orakelet Orakelet IT-support Service University of Tromsø Opening hours: Monday – Thursday 08:00 – 18:00 Friday 08:00 – 16:00 Desk opens at 09:00 every day 2 - 05.08.2008

3. Where are we located? l Main entrance “Teorifagbygget” house 2 l Next to the MIX kiosk l Second floor (below Studentsamskipnaden) 3 - 05.08.2008

4. What do we do? l Help students connect to the University’s network, either on campus (wireless) or through the access at the student hostel l Provide software and limited support (see booklet) l Use of provided software is at own risk. 4 - 05.08.2008

5. User accounts (to get access) l Your user account gives you access to: Computers at campus, an e-mail account, file storage area, the wireless network on campus (Eduroam) and internet from your student hostel apartment 1.Get user name 2.Get your password (both are issued at the International Office) 3.Logg on to your account Remember to accept the conditions for the account! 5 - 05.08.2008

6. What do we help with? l Microsoft Windows XP and Vista We still might have a solution for you even if you don’t use WindowsWe still might have a solution for you even if you don’t use Windows l Software and IT-services provided by the University of Tromsø If we can’t help you with your question we will try to find out who canIf we can’t help you with your question we will try to find out who can 6 - 05.08.2008

7. We will not… l Make changes to your computer, install software, install drivers, install extra peripherals etc. If you bring your laptop to the office we might take a look at it to identify your problem and give you advice on how to solve it. l Leave the office to solve a local problem If the problem has to be solved locally we will contact the local computer department (usually the faculty that owns the failed resource, or UNIT) 7 - 05.08.2008

8. Last but not least If you are unsure where your question should be directed or if Orakelet can solve your problem… JUST ASK 8 - 05.08.2008