1. Patient Profiling Carole Adebayo Health Intelligence Manager & Pauline Mitchell Patient Profiling Development Officer

2. Princes Park Health Centre Personal profile details Patient satisfaction Health & ill health experience Ethnic classification Socio-economic status Language use & literacy Lifestyle choices Social Security benefit use & eligibility

3. General Health Religion Ethnic Group Carer Information Country of Birth Spoken Language Read Language Updated addresses and personal Details Patient Profiling Questionnaire

4. Embedded in the IM&T Department Commended by the Commission for Racial Equality as the Gold Standard for ethnicity monitoring in Primary Care. Pivotal To Central Liverpool Primary Care Trusts Diversity Equality Scheme. Patient Profiling

5. 62 Practices 29 Practices Profiled 11 profiling ongoing Response Rate Average 56% Varies from 46% to 68% Approximately 140,000 patients have received a Patient Profiling questionnaire

6. How Meet with GPs and Practice Managers Presentation to Staff – How - Why 2 Mail outs to Patients aged 16+ Data entered onto Practice Clinical System Data extracted Feedback presentation & written report Practice continue to register new patients PP team send questionnaire to all patients turning 16 each year

7. EMIS LV PCS IPS Vision ISOFT Synergy Clinical Systems

8. IPS Vision

9. To Date Patient’s from 147 Countries 82 Spoken languages 48 Read languages 54 Religions PP Data 2004

10. Health Equity Action Team / Patient Profiling Central Liverpool NHS Primary Care Trust Patient Profiling Purpose To improve overall service provision by supporting Primary Care providers with information collected locally on CHD, Diabetes, Smoking and Obesity and identify factors impacting on access and utilisation of services

11. Central Liverpool NHS Primary Care Trust Patient Profiling To reduce inequalities in health by developing health equity audit tools for practitioners to use in each individual practice 1 Agree partners & issues 3 4 5 Service Delivery Investm ent & Secure changes in Agree High Priorities Agree local actions, narrow gap Equity Profile Identify Gaps Compare: AreaAge Ethnicity Economic Gender Health Equity Audit cycle DOH 2

12. Health Equity Action Team Patient Profiling Patient Profiling Looking at; 1.Practice Population Characteristics 2.Specified Health / Risk Factors

13. Central Liverpool NHS Primary Care Trust Practice Population Characteristics Total GP Population Profiled Patients – from the age of 16 Age Structure Gender Where they live Need for Interpreter / Translator Those that do not Reading any Language Main Languages Read Patient Profiling

14. Central Liverpool NHS Primary Care Trust Specified Health / Risk Factors Currently looking at Diabetes, CHD, Smoking and Obesity Cross referencing – e.g CHD & Smoking, Diabetic & Obese Relating each to age, ethnicity, religion, spread and language Looking for possible gaps e.g between male and female in certain age groups Patient Profiling

15. Central Liverpool NHS Primary Care Trust Uses Patient Profiling Patient Involvement Links to Smoking Cessation Geographical Profile Inequalities Targeting Identify Hot Spots Health Promotion Service improvement Patient Profiling

16. Central Liverpool NHS Primary Care Trust Conclusion It is live information about people accessing our PCT. It can be used to plan, organise and deliver service. It is only as good as the information put into it. It is not a magic tool and will not solve general issues. It is brilliant in identifying / targeting the gaps in population, service, access etc. Patient Profiling