1. Getting Started with Chatter Nina Jameson Senior Business Analyst, ISU-ITS jamesonn@medsch.ucsf.edu (office) 476.5195

2. Contents UCSF Chatter Why Chatter? Chatter vs. Email Recommended Uses Getting Started Mobile Client Desktop Client Support 2

3. UCSF Chatter UCSF Chatter is an enterprise networking and collaboration tool that is specific to UCSF Chatter is subject to the university's electronic communications policy and compliance requirements and policy for protecting privacy information for students (FERPA) and patients (HIPAA). Collaborate on focused objectives by bringing different groups together and engaging in cross-team conversations Share large files in a central location without clogging email inboxes Post questions and get answers from people who may not normally be included Search and learn more about UCSF staff through the use of Chatter people profiles 3

4. Why Chatter? Less meetings Less inbox clutter Single, searchable repository for business conversations and files Increased ability to find information Increased visibility to staff and executive activities 4

5. Chatter vs. Email ChatterEmail Business conversation regarding short-term or on-going initiative X File collaboration X Project communication X Private communications X 5

6. Recommended Uses Chatter instead of ListServ –Share documents –See posts and responses –Save time answering questions that have already been asked/answered –Tag topics of interest Chatter for project, committee, and meeting collaboration –Share and collaborate on files without firewall concerns –Access to all UCSF staff –Ability to post on profiles or in groups 6

7. Getting Started- Helpful Hints Posting Posts entered in the status box on your home or profile page will be visible to everyone. Posts entered on a colleague’s profile page will be visible to everyone. Posts to a group will be visible only to people with access to that group. 7

8. Getting Started- Helpful Hints Sharing Files Upload in your feed (profile) –Note: When uploading a file on your profile, the default sharing rule is with everyone at UCSF. Profile information is available to everyone at UCSF. Upload in groups –Files uploaded to a private group are only available to that group Following Follow people, objects or files to receive an update when there is activity on them 8

9. Getting Started- Helpful Hints Adding a topic to a post Use the # in front of your post to “tag” it for later reference. Directing a comment in a post Use the @ in front of a person’s name in a post to “call out” that person. Chatter will send an email to that person with the comment. 9

10. Getting Started- User Steps 10 1.Log in to Salesforce- Navigate to ucsf.my.salesforce.com 1.Watch the Chatter video – It comes up the first time you visit your Home tab 2.Update your profile – Click your name and use the Pencil icon to update the About me section. Don’t forget to upload a photo. 3.Start following people – Click the People tab to find colleagues you want to follow. 4.Decide how you want to be alerted when your feed is updated- Go to Setup/Personal Setup/My Chatter Settings/ My Chatter to configure your email notification options.

11. Getting Started- User Steps 5.Join or start groups – To join a group, click the Groups tab and select a group to join. To start a group, click the Groups tab and select New Group. 6.Follow Chatter etiquette – Remember, Chatter is a business tool, so keep all conversations related to business. Here are a few simple dos and don’ts: –Don't post confidential information on your home page, profile, or in response to anyone’s posts. Everyone can see these posts. –Don’t post anything you wouldn’t want your manager or HR team to see. –Don’t add noise—Chatter isn't the place for planning lunch or discussing yesterday’s game –Don’t post PHI in any group without explicit permission from Med Center CMO (if patient-related) or Office of Research (if research-related). –Don’t post email in a group without first notifying the sender 11

12. Mobile Client The Chatter mobile app allows users access to Chatter via mobile device For more detail on supported devices and OS requirements, visit www.salesforce.com/mobile/apps/download/devicesupport.jsp www.salesforce.com/mobile/apps/download/devicesupport.jsp 1.Download Chatter Mobile Application at www.salesforce.com/mobile/apps/download/ or through Apple App Store, Android Market, or BlackBerry App World www.salesforce.com/mobile/apps/download/ 2.Navigate to Chatter Settings 3.Change the Connection Login Host to “Custom” and custom host URL to ucsf.my.salesforce.comucsf.my.salesforce.com 4.Launch Chatter app, accept all terms and enter network ID and password (required to enter only at time of set up) 12

13. Desktop Client Chatter Desktop lets you collaborate in Chatter without a browser Note: Chatter Desktop requires Adobe® Integrated Runtime (AIR®) and only runs on operating systems that Adobe AIR supports. 1.Download Chatter Desktop by navigating to the user name in Chatter web application (upper right corner of the application) and click Setup. On the left toolbar, click on Desktop Integrations, then Chatter Desktop. The instructions to download Chatter Desktop will appear in the main pane. 2.Select Add a new connection and enter “UCSF Chatter” in the name and https://ucsf.my.salesforce.com into the Login URLhttps://ucsf.my.salesforce.com Note: enter the Login URL in full, as it appears in this step. 3.Click on Authenticate and enter network ID and password to log on (required to enter only at time of set up) 13

14. Support Chatter Help –Go to the group, “Chatter Help” to post a question to the Salesforce team –Click Help & Training button in upper right corner of application to access standard Salesforce Help –Email chattersupport@ucsf.edu with questionchattersupport@ucsf.edu 14

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16. UCSF Chatter Guidelines As a university employee, you must abide by the university code of conduct. Be respectful when posting. Avoid posting Private Health Information (PHI). Posting of PHI is only acceptable for pilot groups with explicit permission from the Med Center’s CMO (if related to patient care) or Office of Research (if related to research). Report any inappropriate content to either the group administrator or the Chatter technical support team so that the content can be removed. 16