1. HR Basics: Job Descriptions & Performance Processes Angie von Ruden-Doll QBP HR Director

2. Benefits of Job Descriptions Set expectations Clarity Understanding prior to accepting the job Foundation for performance evaluations Causes manager to consider what’s core to success Personal expectations in addition to technical Amendable “That’s not in my job description!”

3. Performance Communication Scenario Mechanic very talented technically Strong ego that can make some customers feel intimidated Lots of friends come into shop to socialize with mechanic, affects his productivity but not his quality