1. Service Information Bulletin Model : KP500 LG Electronics Revision : V1.1 (19 / Feb / 2009) LGE Internal Use Only

2. 2 NoDateRevisionCountryCarrierDescriptionPage 122 / Dec / 20081.0GlobalAllTouch Lock -upPage.3 222 / Dec / 20081.0GlobalAllCrash Sound, Battery short life timePage.4 322 / Dec / 20081.0GlobalAllMemory Save error, No Audio, ResetPage.5 419 / Feb / 20091.1GlobalAll Wrong content on SBOMPage.6 5 Change History Contact Point : Hyung Kyu Sun (winteri78@lge.com)

3. 3 LGE Internal Use Only Touch Lock Up ModelKP500Date22 / Dec / 2008 Country / Carrier Global / All Carriers Failure Info Failure Symptom by CustomerRoot CauseFactory Modification Info. Touch Lock-Up, Touch doesn't work Human Error -Unconnected B-to-B connector Modification must be applied to S/N : from Oct. to Nov. 2008 Change HistoryRepair Guide Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB [ □ SW □ HW ] Check Flow Modification Type (Solution) Reassemble the B-to-B connector between Touch Window and Main Board Location 1) In case you receive defective phone like this symptom, 2) First, check the connection of B-to-B connector 3) If it's unconnected, reassemble this connector Code Guide Defect Code : FL Repair Code : T3

4. 4 LGE Internal Use Only Touch Lock Up ModelKP500Date22 / Dec / 2008 Country / Carrier Global / All Carriers Failure Info Failure Symptom by CustomerRoot CauseFactory Modification Info. Crash Sound during call, Battery Short Life time Bent Finger of Shield CAN Modification must be applied to S/N : from Oct. to Nov. 2008 Change HistoryRepair Guide Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB [ □ SW □ HW ] Check Flow Modification Type (Solution) Remove the bent fingers of shield CAN Location 1) In case you receive defective phone like this symptom, 2) First, check the status of shield CAN 3) If it's unmoral such as bent, remove the below fingers Code Guide Defect Code : A5 Repair Code : T3

5. 5 LGE Internal Use Only SW Problem ModelKP500Date22 / Dec / 2008 Country / Carrier Global / All Carriers Failure Info Failure Symptom by CustomerRoot CauseFactory Modification Info. Memory Save error / No Audio(MP3, Ring-tone) / When select "Widget Calendar", Phone auto-reset SW Error Modification must be applied to S/N : from Oct. to Nov. 2008 Change HistoryRepair Guide Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB [ □ SW □ HW ] Check Flow Modification Type (Solution) Improving SW 1) In case you receive defective phone like this symptom, 2) You should download the latest version. 3) After downloading, try to test again. Code Guide Defect Code : A2, P3, FJ Repair Code : S4

6. 6 LGE Internal Use Only ModelKP500Date19 / Feb / 2009 Country / Carrier Global / All Carriers Failure Info Failure Symptom by CustomerRoot CauseFactory Modification Info. KP500 SBOM ErrorCaused by BOM error Modification must be applied to S/N : N/A Change HistoryRepair Guide Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB Wrong Contents on SVC Manual [ □ SW □ HW ] Contents In case you need Speaker 1. Check the SBOM in GCSC for KP500 Speaker Parts No If you have wrong Parts No in SBOM, 2. Check and modify the corrective part no you need exactly. 3. If you have wrong Speaker stock in your Country Please Return to LG Subsidiary Check Flow WrongCorrective ModelP/N Picture KP500SUSY0028 004 SUSY002 8005 KS500SUSY0028 004