1. 3rd Party Update To RMS November 20, 2013 Bob Frazier Senior Director of Electric Technology CenterPoint Energy (representing SMT JDOA)

2. SMT Development Status SMT 3 rd Party Design (AMIT / SMT DO) – Completed SMT 3 rd Party Security Review – Completed SMT Customer Experience – Completed 3 rd Party Solution Delivery – Development in progress – Delivery NLT 4 th Qtr 2014 CR 2013017 - Bulk Historical Information Review – Design 100, Development 90%, Testing Started 2

3. 3 rd Party Project Agenda Smart Meter History & JDOA 3 rd Party Project Status Project Schedule SMT 3 rd Party Security Review SMT Customer Experience -Site Evaluation -Navigation Analysis Schedule – Interface Design Specifications – Testing Opportunities 3

4. SMT 3 rd Party Security Review Reviewed by Two Independent Security Firms: One Firm Focused on Industry Alignment & Standards One Firm Focused on Social Aspects & Non-Industry Standards 4

5. SMT Customer Focus & Experience Review Smart Meter Texas – Site Evaluation Home Page Organization (Text Heaviness) Authenticated Landing Page (Text Heaviness) Navigation Ease of Use Organization Smart Meter Texas – Navigation Analysis Registration Process Navigation Agreement Presentment Content 5

6. 3 rd Party Security Independent Review 1 st Quarter2 nd Quarter 2013 3 rd Quarter4 th Quarter 1 st Quarter2 nd Quarter 2014 3 rd Quarter4 th Quarter 3 rd Party Customer Experience Review 3 rd Party Customer Experience Changes 3 rd Party Development Security Validation Additional Solution Requirements 3 rd Party Testing 3 rd Party Implementation Project Schedule 6 3 rd Party Design AMIT / SMT DO 3 rd Party Technical Integration Sessions Security Validation SMT Design Assessment

7. CR 2013017 More customer programs and better forecasting Recommended by AMWG Approved by RMS as high priority Monthly usage available via 867-02 SMT provided ad-hoc 12 months daily usage Delivery of 12 months of detailed interval historical usage upon request. – Historical Information upon gaining a customer (Switches and Move-ins). Delivery of Bulk Historical Information for Existing Customers 7

8. 8 AMWG Change RequestStatus Estimated Delivery Date Estimated Cost AMWG CR 2013 001 – Reports for AMWG Data Monitoring Requirement 1 JDOA Review2014-2015 N/A AMWG CR 2013 002 – Reports for AMWG Data Monitoring Requirement 2 JDOA Review2014-2015 N/A AMWG CR 2013 003 – Reports for AMWG Data Monitoring Requirement 3 JDOA Review2014-2015 N/A AMWG CR 2013 004 – Reports for AMWG Data Monitoring Requirement 4 JDOA Review2014-2015 N/A AMWG CR 2013 005 – Reports for AMWG Data Monitoring Requirement 6 JDOA Review2014-2015 N/A AMWG CR 2013 006 – Reports for AMWG Data Monitoring Requirement 7 JDOA Review2014-2015 N/A AMWG CR 2013 007 – Reports for AMWG Data Monitoring Requirement 8 JDOA Review2014-2015 N/A AMWG CR 2013 008 – Reports for AMWG Data Monitoring Requirement 9 JDOA Review2014-2015 N/A AMWG CR 2013 009 – Reports for AMWG Data Monitoring Requirement 15 JDOA Review2014-2015 N/A AMWG CR 2013 010 – Reports for AMWG Data Monitoring Requirement 17 JDOA Review2014-2015 N/A AMWG / RMS Change Requests (1)

9. 9 AMWG Change RequestStatus Estimated Delivery Date Estimated Cost AMWG CR 2013 011 – HAN Status Report JDOA Review2014-2015 N/A AMWG CR 2013 012 – SMT Usability Development2014 Included in 3 rd Party AMWG CR 2013 013 – SMT Usability Development2014 Included in 3 rd Party AMWG CR 2013 014 – SMT Usability Development2014 Included in 3 rd Party AMWG CR 2013 015 – SMT Usability Estimation2014-2015 N/A AMWG CR 2013 016 – Billing and HAN APIs JDOA Review2015 N/A AMWG CR 2013 017 – REP API for Energy Usage on SMT Development2014 TBD based on testing AMWG / RMS Change Requests (2)

10. 10 Future SMT DO Webinars -3 rd Party Status Updates & Content -3 rd Party Customer Privacy (NAESB, Seal of Compliance) -3 rd Party Ratings -3 rd Party Preparations, Management, Marketing -AMWG / RMS Change Requests -SMT Documentation -Monthly – Third Week of Each Month

11. SMT Customer Site Change Illustrations Initial Customer Home Page 11

12. ResidentialOverviewBusiness About Us | Contact Us | FAQs | Security | English | Español News Message Center Smart Meter Texas, Residential, & Business Imagery Illustrating Customer Functions Updated Customer Home Page 12

13. Initial Customer Navigation 13

14. Updated Customer Navigation 14

15. Initial Customer Authenticated Landing Page 15

16. Updated Customer Authenticated Landing Page 16

17. Initial Email Concept 17

18. Smart Meter Texas Service Invitation Third-Party Info Action on Agreement Updated Email Concept 18

19. 3 rd Party Timeline(1 of 2) 19 IDSTEPSWHOTARGET NO LATER THAN DATE STATUS STEP- 001 Receive PUCT Directional CommitmentStaff & JDOA2012/12/6COMPLETE STEP- 002 Revise Storyboards based on New Business RequirementsAMITEarly January 2013 COMPLETE STEP- 003A Revisions to Business Process Definitions, Assumptions, Touch Points, and Documentation based on Revised Storyboards SMTEarly January 2013 COMPLETE STEP- 003B Create Descriptive Narrative of Project Requirements, Business Processes, Assumptions, Customer Protections, and Regulatory and Business Drivers (High to Mid-Level with Executive Summary) Mary2013/04/30 - draftIN PROCESS STEP- 004 Present Final Storyboard / Business Process with AMITSMTDO2013/1/23COMPLETE LINE IN THE SAND DECISION STEP- 005 TENTATIVE: Prepare packet for Public CommentStaffEnd of January 2013NOT REQUIRED STEP- 006 TENTATIVE: 30 Day Public Comment Period (Pre-design)StaffEnd of February 2013NOT REQUIRED STEP- 007 TENTATIVE: Review and Assess Public Comments for Incorporation into Design (based on PUCT direction and decision) StaffMid-March 2013NOT REQUIRED STEP- 008 Document New DesignSMT IN PROCESS STEP- 009 F2F End to End Design Review Workshop(s) to Get Initial Approval on the Design SMTDO2013/3/5 and 2013/3/6 COMPLETE STEP- 009B Receive Feedback on DesignSMTPM2013/3/6 through 2013/3/15 COMPLETE STEP- 009C Finalize DesignSMT2013/3/22 COMPLETE LINE IN THE SAND DECISION

20. 3 rd Party Timeline (2 of 2) 20 IDSTEPSWHOTARGET NO LATER THAN DATE STATUS STEP- 010 Review, Finalize, and Publish Content (screen content, emails, FAQs) Staff and Jenina Smith2013/3/31 Ongoing, pending Focus Group/Usability Review STEP- 011 Development, Testing, UATSMTQ2 – Q3 2013 Ongoing STEP- 012 Present 3 rd Party Functionality Demo to Consumer Focus Groups on Usability:  Residential Customers  Non-residential customers Usability Consultant & SMT Q2 2013In process STEP- 013 Review and Assess Focus Group Feedback for Incorporation into Site Usability SMTDO and AMWGQ2 2013 In process STEP- 014 Refinement Process (development, Testing, UAT) of approved changes identified in Focus Group SMTTBD STEP- 015 Deployment GoalSMTNo Later than End of Q4 2013