1. Copyright © Texas Education Agency, 2012. All rights reserved. 1 Production Quality Control Statistics & Risk Management

2. Copyright © 2012 Texas Education Agency. All rights reserved. “Copyright and Terms of Service Copyright © Texas Education Agency. The materials found on this website are copyrighted © and trademarked ™ as the property of the Texas Education Agency and may not be reproduced without the express written permission of the Texas Education Agency, except under the following conditions: 1)Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from the Texas Education Agency; 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only without obtaining written permission of the Texas Education Agency; 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way; 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from the Texas Education Agency and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty fee. Call TEA Copyrights with any questions you have.

3. Copyright © Texas Education Agency, 2012. All rights reserved. The Faces of Quality Quality Control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release Quality Control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release Quality Assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place. Quality Assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place. http://managementhelp.org/quality/total-quality-management.htm 3

4. Copyright © Texas Education Agency, 2012. All rights reserved. Total Quality Management (TQM) Quality can and must be managed. Quality can and must be managed. Processes, not people, are the problem. Processes, not people, are the problem. Don’t treat symptoms, look for the cure. Don’t treat symptoms, look for the cure. Every employee is responsible for quality. Every employee is responsible for quality. Quality must be measurable. Quality must be measurable. Quality improvements must be continuous. Quality improvements must be continuous. Quality is a long-term investment. Quality is a long-term investment. http://managementhelp.org/quality/total-quality-management.htm 4

5. Copyright © Texas Education Agency, 2012. All rights reserved. Capture Data at Each Critical Production Process Document Document – Flows – Process Issues – Inspections – Variances (sick employee, machine broke down, etc.) – Rejects 5

6. Copyright © Texas Education Agency, 2012. All rights reserved. Randomly Test Product Samples Pull products at all stages of the process and inspect-test. Pull products at all stages of the process and inspect-test. Document results Document results 6

7. Copyright © Texas Education Agency, 2012. All rights reserved. Document Issues Identify Statistical Significance of Issues Identify Statistical Significance of Issues Identify Statistical Patterns Identify Statistical Patterns Gather Employee Thoughts Gather Employee Thoughts 7

8. Copyright © Texas Education Agency, 2012. All rights reserved. Gather User Experiences Surveys Surveys Phone/Email Follow-ups Phone/Email Follow-ups Reviews (web) Reviews (web) Google Google 8

9. Copyright © Texas Education Agency, 2012. All rights reserved. Deliverables Documents Documents Presentations Presentations White Papers White Papers 9

10. Copyright © Texas Education Agency, 2012. All rights reserved. Follow-Ups Persistence Persistence Improvements Improvements 10

11. Copyright © Texas Education Agency, 2012. All rights reserved. Does it Matter? For contract work, particularly work awarded by government agencies, “quality control” issues are among the top reasons for not renewing a contract. For contract work, particularly work awarded by government agencies, “quality control” issues are among the top reasons for not renewing a contract. 11