1. Moving from My Space In2 OurSpace Thinking About Teamwork Presented by Bill Bellows Presented by Bill Bellows February 27, 2010 First Southern California AMA Regional Collegiate Conference California State University Long Beach February 27, 2010 First Southern California AMA Regional Collegiate Conference California State University Long Beach President In2:InThinking Network, Canoga Park, CA, Email: bill@in2in.orgbill@in2in.org Associate Technical Fellow & Lead Enterprise Thinking Network, Pratt & Whitney Rocketdyne Canoga Park, CA, Email: william.bellows@pwr.utc.com President In2:InThinking Network, Canoga Park, CA, Email: bill@in2in.orgbill@in2in.org Associate Technical Fellow & Lead Enterprise Thinking Network, Pratt & Whitney Rocketdyne Canoga Park, CA, Email: william.bellows@pwr.utc.com

2. Abstract: The aim of this session is to present a proposal for “better thinking about thinking” as it applies to issues ranging leadership to teamwork. A deeper understanding of these ideas and examples of their everyday use will provide direction for organizations to learn together and work together in new ways. This session will introduce you to these ideas through a series of questions that are specially selected to create awareness of a new approach to working together, learning together, and thinking together.

3. ● Quiz ● Present State ● Future State Agenda Agenda

4. Quiz

5. What is the leading use of alligator skin in the United States today? Q1: Alligators Q1: Alligators

6. Who makes the best automobile tires in the world today? Q2: Automobile Tires Q2: Automobile Tires

7. How much time is spent discussing parts which are good and arrive on time? Q3: Good

8. How important is customer satisfaction? Q4: Satisfaction

9. Q5: The Last Straw

10. Q6: What letter grade is required for all parts purchased? RS68

11. Q7: Cutting Wood Q7: Cutting Wood

12. Q8: Addition Q8: Addition What does one plus one equal?

13. Disappointment Disappointment

14. Expectations Value Disappointment Expectation

15. Expectation Dynamics Value Disappointment Expectation Delight Satisfaction

16. The Last Straw

17. RS68

18. Cutting Wood Cutting Wood

19. target Cutting Wood Cutting Wood

20. target Cutting Wood Cutting Wood

21. Addition “You think because you understand one you must understand two, because one and one makes two. But you must also understand and.” Donella Meadows

22.  Reducing Cost, Waste, Inventory, Variation, etc  Talk about “Working Together”  Striving for “Zero Defects”  Striving for “Zero Waste”  Striving for “Satisfaction”  Continuous Improvement  Using Metrics for Alignment* *without a thinking transformation Present State

23. “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” Albert Einstein

24. What is needed ? Thinking that promotes better discovery

25.  Resource & Relationship Management (Striving for Balance)  Thinking & Learning Together - Then Working Together  Managing Customers’ Expectations  Continuous Investment  Using Thinking for Alignment  InThinking and Enterprise Thinking Future State

26. “ How the world we perceive works depends on how we think. The world we perceive is a world we bring forth through our thinking.” H. Thomas Johnson

27. PWR’s Thinking Roadmap

28. Questions/Comments/Feedback: Bill Bellows william.bellows@pwr.utc.com bill@in2in.org Additional Information In2:InThinking Network www.in2in.org Questions/Comments/Feedback: Bill Bellows william.bellows@pwr.utc.com bill@in2in.org Additional Information In2:InThinking Network www.in2in.org