1. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 1 IT Project Management Lecturer: Dr Andrew Finegan andrew.finegan@cdu.edu.au Room 28-3-14a Telephone 8946 7216 andrew.finegan@cdu.edu.au

2. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 2 IT Project Management INTRODUCTION – UNIT OUTLINE Students will gain a practical knowledge and understanding of the professional practice and the total management process associated with the development and enhancement of information technology. Underlying themes focus upon the key issues of globalisation, organisational structure, and the management of change in the workplace. Within this context particular attention will be given to skills development associated with the management of computer-based projects, including quality issues, and the tools and techniques for selecting, and controlling projects, and the assessment and monitoring of project risk

3. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 3 IT Project Management INTRODUCTION – TOPICS (1) Introduction to Unit, and Ethics, Codes of Practice and the IT professional Management and IT project management Integration management and project scope management Time management Cost management Quality management

4. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 4 IT Project Management INTRODUCTION – TOPICS (2) Risk management Human resource management Communications management Procurement and contracts management Business planning for IT projects Managing international and multicultural projects Review – Project management and the ethical IT professional

5. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 5 HIT241 - IT Project Management INTRODUCTION – ASSESSMENT Assignment 1 - Individual assignment focusing upon project scheduling skills and the application of MS Project – 20% - Due Week 7 Assignment 2 - Group assignment conducted over 6 weeks that provides a simulation of a project as it progresses. Focuses upon project resourcing, critical path analysis, monitoring and controlling, team building and team reporting – 30%. Formal team presentation (10%), due at tutorial session Week 11, Team Report (20%), due Tuesday Week 11. Final exam – 50% - 3 hours

6. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 6 IT Project Management AN INTRODUCTION TO ETHICS ETHICS are beliefs regarding right and wrong behaviour. An individuals interpretation of ethical behaviour is strongly influenced by a combination of family influences, life experiences, education, religious beliefs, personal values, and peer influences. If a person acts with integrity, that person is acting in ways that are consistent with his or her own code of principles. Integrity is one of the cornerstones of ethical behaviour.

7. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 7 IT Project Management ETHICS AND BUSINESS Business ethics are increasingly important because the risks associated with inappropriate behaviour have grown in number, complexity, likelihood, and significance. Organisations can take a number of actions to reduce business ethics risks: appoint a corporate ethics officer, set ethical standards at a high organisational level, establish a corporate code of conduct, conduct social audits, require employees to take ethics training, and include ethical criteria in employee appraisal systems.

8. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 8 IT Project Management 5 REASONS FOR BUSINESS ETHICS 1.To protect the organisation and its employees from legal action. 2.To create an organisation that operates consistently. 3.To produce good business. 4.To avoid unfavourable publicity 5.To gain the goodwill of the community. Unfortunately, being ethical does not always guarantee business success.

9. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 9 IT Project Management ETHICAL DECISION MAKING Seven steps can be useful in guiding ethical decision making. However, it is not a simple “7 step process” - iteration (returning to a previous step) will be required. 1.Get the facts. 2.Identify the stakeholders and their position. 3.Consider the consequences of your decision. 4.Weight various guidelines, laws and principles. 5.Develop and evaluate the options. 6.Review your decision. 7.Evaluate the results of your decision.

10. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 10 IT Project Management ETHICS & INFORMATION TECHNOLOGY The growth in the use of the Internet, the ability to capture and store vast amounts of personal data online, and our increasing reliance on information systems in all aspects of our life have increased the risk of unethical uses of information technology. While there have been many technological breakthroughs in recent years, the importance of ethical behaviour has often been forgotten...

11. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 11 IT Project Management ETHICS & INFORMATION TECHNOLOGY Concerns with the ethical use of information technology include: Organisations monitoring there employees' private email messages. Individuals downloading MP3 files. Individuals accessing and copying classified databases. Students cheating on their assignments by cutting and pasting from the Internet. Hackers defacing corporate and other websites.

12. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 12 IT Project Management ETHICS & THE I.T. PROFESSIONAL A professional is someone who requires advanced training and experience, who must exercise discretion and judgement in the course of his or her work, and whose work cannot be standardised. A professional is expected to contribute to society, to participate in a life-long training program to keep up-to- date in his or her field, and to help to develop other professionals. The IT industry recognises that people have many different roles as IT professionals – provided that they can do the jobs required by their roles.

13. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 13 IT Project Management ETHICS & THE I.T. PROFESSIONAL I T professionals typically become involved in many different relationships, and each set of relationships has its own set of ethical issues and potential problems. For example: IT professional – employer. IT professional – client. IT professional – supplier. IT professional – professional. IT professional – IT user. IT professional – society.

14. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 14 IT Project Management ETHICS & THE I.T. PROFESSIONAL A professional code of ethics states the principles and core values essential to the work of a particular occupational group. Such a code serves as a guideline for ethical decision-making, promotes high standards of practice and ethical behaviour, enhances trust and respect from the general public, and provides an evaluation benchmark.

15. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 15 IT Project Management THE A.C.S.? QUESTION? How does the A.C.S. (Australian Computer Society) promote ethical practice for Information Technology Professionals?

16. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 16 IT Project Management ACS - Core Body of Knowledge In Australia in November 1992, the ACS published a report entitled "The ACS Towards 2000." One of the terms of reference emerging from the study was to: "determine the common body of knowledge appropriate to the overall discipline of Information Technology" The same report defined Information Technology as: "the development and application of computers and communications-based technologies for processing, presenting and managing data and information".

17. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 17 IT Project Management ACS - Core Body of Knowledge The general terms the Core Body of Knowledge as applied to the professions typically includes, ● The 'core' (a standard educational curriculum). ● A requirement to hold an approved tertiary qualification. ● Relevant experience. ● A Code of Ethics. ● Acceptance of personal liability. ● A commitment to continuing professional development. ● A licence or certificate to practise.

18. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 18 IT Project Management ACS - Areas of Knowledge 1.Computer Organisation and Architecture 2.Conceptual Modelling 3.Database Management 4.Data Communications and Networks 5.Data Structures and Algorithms 6.Discrete Mathematics 7.Ethics/Social Implications/Professional Practice

19. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 19 IT Project Management ACS - Areas of Knowledge 8.Interpersonal Communications 9.Program Design and Implementation 10.Project Management and Quality Assurance 11.Security 12.Software Engineering and Methodologies 13.Systems Analysis and Design 14.Systems Software

20. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 20 ACS - Ethics / Social Implications / Professional Practice This covers the body of ideas and commonly held principles that broadly apply to ethical behaviour in the IT environment. The intent is to expose students to standards of professional behaviour and to encourage a commitment to developing a personal ethical framework.

21. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 21 ACS - Ethics / Social Implications / Professional Practice Critical review of the IT profession's Code of Ethics and Code of Conduct governing the behaviour of IT professionals; A broad understanding of the impact of IT on society; The importance of knowing one's belief system and values when reasoning confronting issues at the work place as a professional.

22. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 22 IT Project Management Interpersonal Communications This topic deals with individual behaviour and group dynamics and the application of these principles to the system development process. There has been a consistent comment from employers that a high level of interpersonal communication ability is an essential attribute of IT staff at all levels. It is important that those seeking employment in this profession appreciate that it is largely people- centred rather than technology-centred.

23. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 23 IT Project Management Project Management... This area deals with the methods and problems of managing and assuring the quality of computing system projects, particularly from the viewpoint of the practitioner as a member of the project team. An understanding of the principles, techniques and tools of project management are essential in the management of the inherent complexities of the systems development lifecycle.

24. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 24 IT Project Management ACS - Code of Ethics An essential characteristic of a profession is the need for its members to abide by a Code of Ethics. The Society requires its members to subscribe to a set of values and ideals which uphold and advance the honour, dignity and effectiveness of the profession of information technology. The code is part of the ACS's Regulations and the numbering sequence has been maintained.

25. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 25 IT Project Management ACS - Code of Ethics 4.1 To uphold and advance the honour, dignity and effectiveness of the profession of information technology... 4.2 The personal commitments set out in NR4.3 and NR4.4 bind each member with regard to that member's professional conduct. 4.3 Values and Ideals 4.4 Standards of Conduct

26. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 26 IT Project Management ACS - Code of Ethics 4.5 Priorities 4.6 Competence 4.7 Honesty 4.8 Social Implications 4.9 Professional Development 4.10 Information Technology Profession

27. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 27 IT Project Management ACS - Code of Professional Conduct One of the hallmarks of a profession is the commitment by its members to high standards of professional conduct. Members of the Australian Computer Society (the Society) should at all times maintain standards of conduct worthy of Information Technology (IT) professionals. By doing so, they will enhance their personal stature as IT professionals and help maintain the credibility and prestige of the IT profession. They will also secure the continuing acknowledgment of their professional merits by the community as a whole.

28. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 28 IT Project Management ACS - Code of Professional Conduct The Society's Code of Professional Conduct and Professional Practice is designed to provide members with authoritative guidance on acceptable standards of professional conduct and practice within the IT industry. The Code focuses on essential matters and is not intended to include a multitude of detailed rules. The Code should not, therefore, be narrowly interpreted. While it contains specific rules, it is equally important that the spirit of the rules should govern members' conduct.

29. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 29 IT Project Management ACS - Code of Professional Conduct A.1 The Public Interest Safeguard the interests of your clients provided that they do not conflict with the duties and loyalties owed to the community, its laws and social and political institutions

30. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 30 IT Project Management ACS - Code of Professional Conduct A.2 Integrity Do not breach public trust in the profession or the specific trust of your clients and employers.

31. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 31 IT Project Management ACS - Code of Professional Conduct A.3 Confidentiality You must not disclose information acquired in the course of your professional work except where consent has been obtained from the rightful legal owner or where there is a legal or professional duty to disclose

32. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 32 IT Project Management ACS - Code of Professional Conduct A.4 Objectivity and Independence Be objective, impartial and free of conflicts of interest in the performance of your professional duties

33. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 33 IT Project Management ACS - Code of Professional Conduct A.5 Competence Accept only such work as you believe you are competent to perform and do not hesitate to obtain additional expertise from appropriately qualified individuals where advisable

34. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 34 IT Project Management ACS - Code of Professional Conduct A.6 Keeping Up-To-Date Keep yourself, and subordinates, informed of such new technologies, practices and standards as are relevant to your duties.

35. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 35 IT Project Management ACS - Code of Professional Conduct A.7 Subordinates Ensure subordinates are trained in order to be effective in their duties and to qualify for increased responsibilities.

36. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 36 IT Project Management ACS - Code of Professional Conduct A.8 Responsibility to Your Client Actively seek opportunities for increasing efficiency and effectiveness to the benefit of the user.

37. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 37 IT Project Management ACS - Code of Professional Conduct A.9 Promoting Information Technology Endeavour to extend public knowledge, understanding and appreciation of Information Technology

38. CDU – School of Engineering & IT HIT241 Lecture 1 - Slide 38 IT Project Management ACS - Code of Professional Conduct A.10 The Image of the Profession and the Society Refrain from any conduct or action in your professional role which may tarnish the image of the Information Technology profession or unjustifiably detract from the good name of your professional body.