3. “The future is already here—it’s just unevenly distributed.” William Gibson

4. Making hard things easier

5. Picking the right approaches

6. Understanding how we’re different

7. Learn how to not ignore dysfunction

8. Push our teams in the right direction

9. What to do when we get stuck

11. Poor design can shortchange outcomes Design is more than this

13. Source: Charles and Ray Eames Design workflow has a history

14. Source: Gregg Berryman And many processes we're familiar with

15. Source: Gregg Berryman But are based on different mediums

16. Source: Gregg Berryman We've adapted these processes

17. Source: Gregg Berryman To serve us better

18. Source: Gregg Berryman And tried to make them agile and simple

21. Source: Chris Bernard

23. Source: Institute of Design

24. Source: Hasso Plattner Institute of Design But design planning starts even sooner

25. Source: International Design Magazine And the way we're working is changing

26. Source: Chris Bernard Old processes are well understood

27. Perhaps universally understood

28. Source: Jesse James Garrett

29. Trouble is here

31. We can do better

33. “We need lightweight, agile design processes” “Prototyping is not rapid nor integrated” “Our (distributed) teams are not communicating effectively” “We don’t have good visibility into project status” “Requirements are not sufficiently defined or tracked”

34. Design Team Development Team One to Four Weeks

40. Choose process during team project creation

42. Quality Bug Exit criteria Usability Issue Work Task Backlog Item Wireframe Task Release Note IA Task Planning Scenario Use Case Design Requirement Content Requirement Business Requirement Interaction Design Idea Project management Issue Change request Risk Design Risk Black = MSF work item type White = new work item type

45. YesNo

47. Instant Messenger Improved Agile Process Additional Roles “Dashboarding” What if analysis Simple Report Creation Nested Work Items 2006 2007 2008 “Rosario” 2010 2005 2008 2008 SP1 2005

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