1. Key Quality Indicators in Healthcare | 25 May 2011 Quality Indicators in Healthcare EPSO Conference Tromsø, Norway May 24-25, 2011

2. Key Quality Indicators in Healthcare | 25 May 2011 2 Introduction Dutch Health Care Inspectorate is organising 14th EPSO meeting in Utrecht, Autumn 2012 Topics: 1.Effectiveness of Supervision 2.Quality Indicators in relation to Supervision

3. Key Quality Indicators in Healthcare | 25 May 2011 3 Article: classifying quality indicators In relation to 2nd topic EPSO Conference Utrecht International Journal for Quality in Health Care Towards a Pan-European Approach to Classifying Indicators of Care Quality: a Collaboration between the Dutch and English Health Regulators. Authors: Mears A., Vesseur J., Hamblin R., Long P., Den Ouden L. This Article is a first attempt to define classification for various international health care indicators

4. Key Quality Indicators in Healthcare | 25 May 2011 4 Article’s major issues Indicators are necessary for: Measuring quality of health care Stimulate improvement Inform consumer Providers accountability Risk management strategies However: No clear method for classifying various indicators Indicators not comparable Different conceptualisation of health and care

5. Key Quality Indicators in Healthcare | 25 May 2011 5 Many international examples of indicators Internationally many indicators are developed Tendency for developing too many indicators Not easy to create good risk-detecting indicators One more useful than the other Difficult or takes too much time to register data Not always reliable

6. Key Quality Indicators in Healthcare | 25 May 2011 6 EPSO Conference Utrecht 2012 Quality Indicators in relation to Supervision: Workshop Risk Indicators Program workshop Risk Indicator: Half a day First half: analysis of an indicator Second half: Plenary presentation and discussion on outcome What do we need: Best practice of a key risk indicator

7. Key Quality Indicators in Healthcare | 25 May 2011 7 Key Risk indicator 1.Health care in general or a sector of health care 2.Recognise unsafe practices in health care 3.Signals to watch out for (potential) higher risks

8. Key Quality Indicators in Healthcare | 25 May 2011 8 What do we want to achieve with workshop Goal: understand which aspects are important to create a key risk indicator Discuss the pro’s and con’s Learn from best practices Implement in own strategy Investigate possible collaboration near future

9. Key Quality Indicators in Healthcare | 25 May 2011 9 Input and cooperation members 1.Examples of national key risk indicators 2.Provide explanation why 3.Understand arguments (pro’s and con’s) 4.Identify signals for higher risks 5.Best method for development of indicators 6.Exchange of knowledge and experience 7.Present best practice during workshop Web-based survey

10. Key Quality Indicators in Healthcare | 25 May 2011 10 Web-based survey Web-based survey consists out of 3 short questions Login at: www.igzvragenlijst.nl/EPSO Flyer provided Please fill out survey!

11. Key Quality Indicators in Healthcare | 25 May 2011 11 Thank you! Questions?