1. Copyright ©2011 Georgia Hospital Association Medicare Beneficiary Quality Improvement Project (MBQIP) ED Transfer Communication Abstraction Training July 2014

2. Copyright ©2011 Georgia Hospital Association Background The Office of Rural Health Policy (ORHP) created the Medicare Beneficiary Quality Improvement Project (MBQIP) as a Flex Grant Program activity within the core area of quality improvement. The primary goal of this project is for CAHs to implement quality improvement initiatives to improve their patient care and operations. MBQIP provides Flex funding to support Critical Access Hospitals (CAH) with technical assistance and national benchmarks to improve health care outcomes. CAHs opting to participate are requested to report a specific set of annual measures determined by ORHP timeline and measures and engage in quality improvement projects to benefit patient care.

3. Copyright ©2011 Georgia Hospital Association Accountable Care This initiative takes a proactive and visionary approach to ensure CAHs are well-equipped and prepared to meet future quality legislation. Additionally, MBQIP fulfills the Flex grant Quality Improvement (QI) objectives regarding Hospital Compare reporting, and supporting participation in various multi-hospital QI initiatives. The main emphasis of this project is putting patients first by focusing on improving health care services, processes and administration.

4. Copyright ©2011 Georgia Hospital Association MBQIP Goal: To implement informed quality improvement projects to improve patient care and CAH;s through data collection, leadership and support “We improve what we measure”

5. Copyright ©2011 Georgia Hospital Association Seamless Care: Safe patient transitions between facilities Ensuring appropriate and timely care beyond organizational silos is essential to transforming health care.

6. Copyright ©2011 Georgia Hospital Association Avoiding transition of care errors Information silos and poor communication between settings Confusion about care management; coordination across settings Medications Errors can occur during times of transition: upon admission, transfer, or discharge of a patient.

7. Copyright ©2011 Georgia Hospital Association Avoiding transition of care errors Communication means more than person to person, although this is of course an enormously important. Communication also means access by all the players to mission critical clinical information. In our highly fragmented or “siloed” healthcare delivery system, this is most often the greatest barrier to effective transitions of care.

8. Copyright ©2011 Georgia Hospital Association ED Transfer Communication Measures: – Administrative communication – Patient information – Vital signs – Medication information – Physician information – Nurse information – Procedures and tests

9. Copyright ©2011 Georgia Hospital Association Resources

10. Copyright ©2011 Georgia Hospital Association Population and sampling

11. Copyright ©2011 Georgia Hospital Association Population and sampling

12. Copyright ©2011 Georgia Hospital Association Abstraction tool

13. Copyright ©2011 Georgia Hospital Association EDTC-1: (NQF # 291) Administrative Communication Does the medical record (MR) documentation indicate that administrative information was communicated to the receiving facility PRIOR TO departure? Numerator: # of patients who have a yes or NA for both measures: nurse to nurse communication and physician to physician communication Denominator: # All transfers from ED to another health care facility

14. Copyright ©2011 Georgia Hospital Association Abstraction tool

15. Copyright ©2011 Georgia Hospital Association EDTC-2 (NQF#294) Patient Information Does the medical record (MR) documentation indicate that the patient information was communicated to the receiving facility within 60 min of departure? Numerator: # of patients who have a yes or NA for all measures: name, address, age, gender, contact, insurance Denominator: # All transfers from ED to another healthcare facility

16. Copyright ©2011 Georgia Hospital Association Abstraction tool

17. Copyright ©2011 Georgia Hospital Association EDTC-3 (NQF #292) Vital Signs Does the medical record (MR) documentation indicate that the ENTIRE vital signs record was communicated to the receiving facility within 60 min of departure? Numerator: # of patients who have a yes or NA for all measures: pulse, respiration, blood pressure, oxygen saturation, temperature and neurological assessment Denominator: All transfers from ED to another healthcare facility

18. Copyright ©2011 Georgia Hospital Association Abstraction tool

19. Copyright ©2011 Georgia Hospital Association EDTC- 4 (NQF# 293) Medication Information Does the medical record (MR) documentation indicate that medication information was communicated to the receiving facility within 60 min of departure? Numerator: # of patients who have a yes or NA for all measures: Medications administered in ED, allergies and home medications Denominator: All transfers from ED to another healthcare facility

20. Copyright ©2011 Georgia Hospital Association Abstraction tool

21. Copyright ©2011 Georgia Hospital Association EDTC- 5 (NQF # 295) Physician Information Does the medical record (MR) documentation indicate that physician information was communicated to the receiving facility within 60 min of departure? Numerator: # of patients who have a yes for all measures: history and physical and reason for transfer and/or plan of care Denominator: All transfers from ED to another healthcare facility

22. Copyright ©2011 Georgia Hospital Association Abstraction tool

23. Copyright ©2011 Georgia Hospital Association EDTC – 6 (NQF # 296) Nursing Information Does the medical record (MR) documentation indicate nursing information communicated to the receiving facility within 60 min of departure? Numerator: # of patients who have a yes or NA for all measures: assessments/interventions/response, impairments, catheter, immobilization, respiratory support, oral limitations Denominator: All transfers from ED to another healthcare facility

24. Copyright ©2011 Georgia Hospital Association Abstraction tool

25. Copyright ©2011 Georgia Hospital Association EDTC – 7 (NQF # 297) Procedures and Tests Information Does the medical record (MR) documentation indicate that procedures and tests information was communicated to the receiving facility within 60 min of departure? Numerator: # of patients who have a yes or NA for all measures: test and procedures done and test and procedure results sent Denominator: All transfers from ED to another healthcare facility

26. Copyright ©2011 Georgia Hospital Association Data Submission via Novi survey Transfer DatesData Submission Deadline Second Quarter, 2014: April 1 – June 30July 15 2014 Third Quarter, 2014: July 1 – September 30October 15 2014 projected Fourth Quarter, 2014: October 1 – December 31January 15 2015 projected

27. Copyright ©2011 Georgia Hospital Association Questions

28. Copyright ©2011 Georgia Hospital Association GHA Contact Information Kathy McGowan, Vice President of Quality & Safety kmcgowan@gha.orgkmcgowan@gha.org 770-249-4519 Joyce Reid, Vice President of Community Health Connections jreid@gha.orgjreid@gha.org 770-249-4545 Lisa Carhuff, Quality Improvement/Patient Safety Specialist lcarhuff@gha.orglcarhuff@gha.org 770-249-4553