1. Rapport and Neutrality MA3C0214-Ainsley 黃琪雯 PPT 模板下载： www.1ppt.com/moban/ 行业 PPT 模板： www.1ppt.com/hangye/ 节日 PPT 模板： www.1ppt.com/jieri/ PPT 素材下载： www.1ppt.com/sucai/ PPT 背景图片： www.1ppt.com/beijing/ PPT 图表下载： www.1ppt.com/tubiao/ 优秀 PPT 下载： www.1ppt.com/xiazai/ PPT 教程： www.1ppt.com/powerpoint/ Word 教程： www.1ppt.com/word/ Excel 教程： www.1ppt.com/excel/ 资料下载： www.1ppt.com/ziliao/ PPT 课件下载： www.1ppt.com/kejian/ 范文下载： www.1ppt.com/fanwen/ 试卷下载： www.1ppt.com/shiti/ 教案下载： www.1ppt.com/jiaoan/

2. Outline 1 2 3 4 Neutral Questions Using Illustrative Examples in Questions Role-Playing and Simulation Questions Prefatory Statements and Announcements Probes and Follow-Up Questions

3. Neutral Questions The interviewee can tell me anything and I won’t judge A stance vis-à-vis the content of what that person says Neutrality A stance vis-à-vis the person being interviewed Rapport To facilitate the interview Phrasing questions

4. Using Illustrative Examples in Questions Illustrative examples format General person’s experience Illustrative extremes format Extreme responses only

5. Role-Playing and Simulation Questions Role-playing questions Suppose I was a new person and I asked you what I should do? Suppose someone you trusted asked you how to sneak dope into the prison, what would you tell him? Simulation questions Ask the interviewee to become an observer in some situation. Richest and most detailed descriptions responds.

6. Prefatory Statements and Announcements Transition formatSummarizing transition format Direct announcement formatAttention-getting preface Announces that one section has been completed and new section is begining the interview is ready to bring closure to one section and to begin a new one A simple statement telling the interviewee what will be asked next. Makes a comment about the question that is going to be asked Purpose: let the interviewee know what’s going to be asked before it is asked.

7. Probes and Follow-Up Quesions 1.A probe is a follow-up question used to deepen the response, the richness and to give cues. 2.A probe should be Conversational In a natural style and voice Used to follow up initial responses

8. Types of Probes Detail-oriented probesClarification probe Contrast probeElaboration probe When,who,where,what,howWhat do you mean by? I want to make sure… How does x compare with y? To help define the boundaries of a response Gentle and strategic head- nodding to cue interviewees they should keep talking Probes: 1.seldom written out in an interview 2.a skill from knowing what to look for in an interview 3.a combination of verbal and nonverbel cues 4.provide guidance 5.maintain control of the flow of the interview

9. PPT 制作：小鱼 Thanks for listening!