1. Booxe a)  Note – financial terms  Annual costs of new system  Hard & Software [(220+275)/8]= 61875  Servicing 22500  Annual costs= $84375  Savings  Warehouse staff 25000 x 10 x ½= 125000  Purchasing staff (32000x 8.5/5) = 54400  In pure financial terms the project will yield benefits of $95025 1

2. Booxe b)  Structure structure structure  Strategy  Structure  Systems  Staff  Style  Shared values  Skills 2

3. Booxe c)  Possibly not taken seriously enough  Tie performance into company aims- goal congruence  Link financial rewards to achievement of goals  Use IT system to create dashboards  Benchmark to other companies  Set cultural ais such as high level of craftsmanship- link to rewards  Build teams, team bonuses so building identity and peer pressure 3

4. Superior Software a)  Break up the question. Say 10 marks for ratios, 4 for further information  Remember report format as well 4 B 08K 08B 07K 07 Profit / Sales17.5%loss19.3%loss Salaries to revenue 29.7%44.6%28.6%60% Software / salaries 47%39%50%37.5% Marketing/sales16.4%21.4%15%20%

5. Superior Software a) Further Information  Structure structure structure  Use for example environmental analysis  Legal differences between countries  Marketing plans  Infrastructure  Political factors 5

6. Superior Software b)  Install by due date  Worry about fixing problems later  Always fix problems eventually  Customers can’t move without disruption 6

7. Superior Software c)  Error free  ISO standards  On time  Meets spec  Good training 7

8. Superior Software d)  Use comments from OM  Install by due date  No errors  If errors occur fixed in …x… days  Revenue grows by …x…%  Customer feedback  Speed of response 8