1. Audio Check 1. Wait for the support person to call your name 2. Say “Hello”. To talk, either: Click the TALK button on the screen, OR Press CTRL+F2 (COMMAND+F2 for MAC) Click TALK or press the keys again when done speaking 3. Click the check button on the top of the screen to put up a green check.

2. Welcome to Blackboard Collaborate! In this orientation session you will learn: How to install and enter Blackboard Collaborate (BbC) Basic features of the BbC Interface Communicating in class Getting Help Student Orientationupdated 3/2/15

3. Entering from Blackboard Make sure to read all of the material on the Blackboard Collaborate Wiki (the Student Page) to make the most of your online sessions. Access by clicking on “Read this First”. Click on the room associated with your course.

4. Install Blackboard Collaborate If this is the first time you are running Blackboard Collaborate (BbC), click “Download the Blackboard Collaborate Launcher”. You will find the file in your “Downloads” Directory. Double-Click the file to install Blackboard Collaborate.

5. Join Room Click “Join Room” A meeting.collab file will be downloaded to your “Downloads” directory. Double-click it to launch BbC. Be patient, this may take a minute. You need to download a new file every time you want to enter a new BbC session. Make sure to use the most recent file with the highest humber (e.g. meeting-6.collab).

6. Recordings Below Join Room button, click 2 nd tab – “Recordings” Find the recording by date/time; click the purple button. A play.collab (or play-3, etc.) file will be downloaded to your “Downloads” directory. Double-click it to launch the archive.

7. Classroom Overview

8. Audio Setup Wizard Upon entering the BbC room, always run the Audio Setup Wizard to see that your microphone and speakers (or headset) are functioning properly.

9. Participants Panel 1 – Status Options 2 – Away 3 – Hand Raise (with number) 4 – Yes/No

10. Text Chat Type message in white bar, then press enter/return to send it Public Message Private Message To initiate a private chat: A tab will then appear for that user at the bottom of the Chat area

11. Talking Click the Talk button with your mouse to enable the microphone when it is your turn to speak. Click it again when you are done speaking. You can also press CTRL-F2 to turn mic on and off. Do not leave your Talk button down when you are done speaking. Use the sliders to adjust volume level for both mic and speakers

12. Audio Problems? If you find you cannot hear (or speak) during your session, it is possible to connect via telephone. Click Tools, Telephony, Use Telephone for Audio Once you’ve connected to the teleconference, click OK.

13. Recommendations Arrive 10-15 minutes before class Do audio mic check before going away Connect wired instead of wireless Master basic troubleshooting Try to exit and re-enter the room Try a different browser (have 2 or 3 installed) Call in for audio if having problems (don’t wait) Check for current version of Java, clear Java cache Basic “etiquette” Talking – don’t leave TALK pressed when you’re not speaking Status – clear status of checks, hands, etc. promptly Phoning – wait until called on, mute phone if not talking

14. Support Resources Email Web Conferencing Support Staff: umb.connect@umb.edu umb.connect@umb.edu UMass Boston Blackboard Collaborate Wiki: http://bbc.wikispaces.umb.edu Blackboard Collaborate Support Portal http://support.blackboardcollaborate.com/ics/support/default.asp ?deptID=8336