1. Municipal Waste Management Association 2002 Annual Meeting April 29 - May 1, 2002 Washington, D.C. Zachary Lowe

2. 9/11: Lessons Learned Crisis Management Plan & Response Mechanism Communication Continuing education for employees & knowledge of them Confidence of employees in public Secure facilities & other assets

3. WM Solution: Health & Safety Hired Ben Hoffman & developed website to address medical issues Established anti-terrorism task force Guidelines for handling mail, suspicious packages, waste Strengthened Employee Assistance Program Mandated zero tolerance for DOT non-compliance

4. WM Solution: Security Developed Crisis Management Plan & Response Program Instituted drug testing & pre-employment background screening for all candidates for employment Built Life Safety Monitoring Center Established guidelines for security of all facilities & equipment Enhanced commitment to law enforcement liaison & developed awareness program for drivers

5. WM Solution: Communications Enhanced focus of Communications Group to better support local community activities & emergencies Developed Employee Advisory System & instituted threat levels based on perceived threat Instituted facility security briefings as a consideration for our potential customers

6. Questions? Corporate Security 24/7 hotline 713-265-1200 Zack Lowe VP of Corporate Security 713-512-6568 (office), 713-394-5194 (fax) Jim Schultz VP of Health & Safety 713-265-1566 (office), 713-394-5021 (fax) Everett Bass VP of Public Sector Services 713-512-6525 (office), 713-394-2145 (fax)