1. Email Etiquette in the Workplace-
: SH – helps people know how important it is, what it’s about
: CONCISE – reading a screen is harder than reading text, plus people get TONS of
: PROF – your is an extension of you – how people view your may affect how they view you. Especially important – job query s, professional communication, etc
: PUNC/ABBR – punctuate correctly – all caps often perceived as SHOUTING
: ADDR – when applying for a job, don’t put an address like on your resume, looks silly and unprofessional
: READ – avoid stupid mistakes that make you look hasty, incompetent or careless
: PRIVACY – keep in mind that there is NO expectation of privacy. ALL your s belong to your company, your school; private are subject to subpoena etc
: SIG – this is common courtesy and lets the recipient know who it’s from (an address like won’t tell them
: WORDS ONLY – don’t joke if it might be misunderstood
: USE AS APPROPRIATE – overuse reading

2. Email Etiquette Always use a subject heading and a signature
Be concise and to the point
Be professional
Use proper layout, punctuation, grammar.
Do not use abbreviations like “b4” and “I’ll get back 2 u” in business correspondence.
Capitalization and “flaming”
Use professional address in professional communication
: SH – helps people know how important it is, what it’s about
: CONCISE – reading a screen is harder than reading text, plus people get TONS of
: PROF – your is an extension of you – how people view your may affect how they view you. Especially important – job query s, professional communication, etc
: PUNC/ABBR – punctuate correctly – all caps often perceived as SHOUTING
: ADDR – when applying for a job, don’t put an address like on your resume, looks silly and unprofessional
: READ – avoid stupid mistakes that make you look hasty, incompetent or careless
: PRIVACY – keep in mind that there is NO expectation of privacy. ALL your s belong to your company, your school; private are subject to subpoena etc
: SIG – this is common courtesy and lets the recipient know who it’s from (an address like won’t tell them
: WORDS ONLY – don’t joke if it might be misunderstood
: USE AS APPROPRIATE – overuse reading

3. Email Etiquette Read it before you send it
Privacy- anyone can forward, print or copy your words
Remember that the recipient only has your words
Don’t use when a phone call or visit is more appropriate

4. Email Hoaxes www.snopes.com
Excellent site for checking potential hoaxes or rumors
Never forward such an unless you know for sure it is true (and even then maybe not!)
Show snopes, show a few examples, let them do some searching.
Show
Hand out s, assignment is to ME THREE PARAGRAPHS, CORRECT BASED ON THE ETIQUETTE ABOVE
Para 1 – summarize the – what is it claiming or asking?
Para 2 – what is the status of the – is it true, false, or undetermined>
Para 3 – summarize the history of the hoax – where did it come from? Where has it been seen before? Is it old or new?

5. Email Hoaxes and Scams Phishing
Legitimate looking that attempts ot to scam the user into surrendering private information that will be used for identity theft. User is directed to site where they are asked for personal info.
Phishing : purports to come from legitimate source (ebay)
411: Nigerian person offers to give you money if you help him get money out of the country (so-called after section 411 of the criminal code)
Charities: forward this and you’ll donate money, etc
Something for nothing: do this and you’ll get free money, a coupon, etc
Moral Outrage: political figure guilty of this or that, government wants to outlaw this or that, etc
Silliness: elf bowling, generic jokes, etc – everyone has probably seen them before

6. Phishing Never ever click the links within the text of the e-mail.
Always delete the immediately

7. Email Hoaxes and Scams Nigerian 411/419 Scams
You are asked to assist foreign nationals who have funds to transfer *temporarily* into your account.
You must provide your banking info, company info.
Leads to theft of YOUR money

8. Email Hoaxes and Scams Charities
Phony charities soliciting funds via
May also capture your credit card info
Only donate to legitimate charities through their Web sites or reputable sites

9. Email Hoaxes and Scams Something for Nothing
Free phones, goods services
Even if you don’t lose $, spammers can dump spyware or programs on your computer to steal information

10. Email Hoaxes and Scams Moral Outrage
Example: rumor that Middle Eastern people were cheering in a restaurant watching WTC’s crumble on
These rumors spread all over via , in some cases surveillance tapes showed that this did not happen - businesses hurt anyway.

11. General silliness/Chain letter
Hoaxes and Scams
General silliness/Chain letter
Tinky Winky is Gay!!!!
Sponge Bob and Barney are promoting a homosexual agenda!!!!
Forward this message to 10 friends and your deepest desire will come true!!!!

12. Snopes Assignment
Read your , then go to and search for it.
Write me a 3-para (use the etiquette points!)
Para 1: summarize the – what is claiming or asking?
Para 2: what is the status of the (true, false, undetermined)
Para 3: what is the history of the ? Where did it come from? Is it old or new?
Show snopes, let them do some searching.
Show
Hand out s, assignment is to ME THREE PARAGRAPHS, CORRECT BASED ON THE ETIQUETTE ABOVE
Para 1 – summarize the – what is it claiming or asking?
Para 2 – what is the status of the – is it true, false, or undetermined>
Para 3 – summarize the history of the hoax – where did it come from? Where has it been seen before? Is it old or new?