1. IT info, Bureau Veritas Marine China Oct,2008

2. 1.General Information about Marine China

3. Bureau Veritas Presentation –Sept,2008 1.General Information about Marine China We have around 375 marine staff locate in different offices and shipyards in China; Now the total order book for Chinese ships is 1,325 vessels with 16.3m GT; Bureau Veritas Marine re-started business in China since Year 1993;

4. Bureau Veritas Presentation –Sept,2008 1.General Information about Marine China Dalian Shanghai Qingdao Guangzhou Hong Kong  6 Offices - Shanghai(242) - Qingdao(24) - Guangzhou(80) - Hong Kong(6) - Dalian(22) - Beijing(1) Beijing  7 Site Offices SWS Jiangnan Changxin Island Ningbo Jiangsu, Anhui Jingjiang, Jiangyin, Nantong Wenzhou, Taizhou Shandong

5. 2.Marine IT-Current situation

6. Bureau Veritas Presentation –Sept,2008 Marine IT-Current situation Marine Users: We have 375 marine users; Physical locations are different; ->New recruitments are not familiar with Bureau Veritas IT services; ->Many Marine Applications need to support remotely; Solutions: We explain IT facilities and services to new staff during their orientation; We provide IT guidelines and manuals in IT KNOWLEDGE folder both copied on users’ laptops as well as accessible on web folder-http://219.233.193.69/itforum; We provide IT outsourcers in site offices;

7. Bureau Veritas Presentation –Sept,2008 Marine IT-Current situation Marine IT end user support by IT out souring: 1 outsource in Guangzhou (Part time); 1 outsource in Qingdao (Part time); 1 outsource in Shanghai (Full time); 1 outsource in Dalian (Part time); 1 outsource in Hong Kong (Part time); All outsources are trained for solving Marine application problems;

8. 3.Marine IT-Applications

9. Bureau Veritas Presentation –Sept,2008 3.Marine IT-Applications Marine Applications: (Marine division has dozens of division applications) CPO: VPM, Titan, Accessories; CM: ZPMM,ASMS,NeptuneMM, Company, Gensis; NS: ZPMM,ASMS, SM2, VPM (in 2009); NC: VPM, ASMS, Genesis; BVN:SM2,VPM, Accessories, BVNOCS; Veristar: Veristar; Marine Major Projects in Y2008 & Y2009: ZPMM project implemented in 2008 for Marine Hong Kong. China LPO Draft Filing Management System is under going. China BVN Filing Management System is under going. Others Projects: Bureau Veritas China website, Marine part.

10. 3.Marine IT-Network

11. Bureau Veritas Presentation –Sept,2008 3.Marine IT-Network IP SEC VPN Marine Sha Marine GZ Marine DL (Shared with INF) HK DC Vanco Cloud Marine HK Leased Line Marine BJ (Shared with INF) Primary Backup Marine QD & SWS Aventail VPN

12. Bureau Veritas Presentation –Sept,2008 3.Marine IT-Network Request to WAN : steady and speed Solutions: Vanco solution is OK for the connection speed. Singtel solution can’t guarantee the request latency at this moment. Current latency:662ms (10:30 am,14,Oct 2008) Request latency: 250-300ms Ideal latency: Less than 100ms from a remote site suppose to be a huge cost, but try to be as less as possible. Most concerned sites: Guangzhou & Marine Qingdao

13. 4.Helpdesk Services

14. Bureau Veritas Presentation –Sept,2008 4.Helpdesk Services End user support: Stat. from Aug,11-Oct 10 (2 month) 1)Support for Network problem:4 2)End user support for Marine HK users:2 3)ZIG account reset:1 4)Notes/Aventail Account close4 5)Aventail VPN creation:14 6)Aventail VPN password reset:3 7)Lotus Notes account creation:7 8)Lotus relevant issues:17 9)Mail unblock5 Services provided by helpdesk: 1)IP Sec VPN connection for Marine Shanghai, Guangzhou, and Qingdao; 2)Lotus Notes Mail box host in HKDC; 3)Internet Proxy in HKDC; 4)ASMS server for Marine GZ & HK is hosted in HKDC;

15. 5.How to establish a bridge with ISM for supporting Marine

16. Bureau Veritas Presentation –Sept,2008 5.How to make bridge with ISM for supporting Marine Marine IT response for Support for Marine applications; Propose & Implement Marine IT projects; Provide IT training to Marine end users; IT & Telecom relevant invoices check; IT budgeting; IT Planning for offices; Role as helpdesk members & provide IT end user support to Marine users. Coordinate the support between Marine users and helpdesk What help we want to get from helpdesk and ISM Escalate for IT problems IT general guide (From BV portal and more)