1. July 2009 Research into the used car market Prepared for Veda Auto

2. 2© 2009 Methodology The used car market research was conducted by Veda Advantage via an online survey. Consumers aged 18 years and older who had purchased a used vehicle in the past six months or intended to purchase in the next twelve months across Australia was the target for this research. A representative sample of used car purchases by state was achieved. Age and gender soft quotas were applied to the sample. The research was undertaken 2 nd - 9 th July 2009. A total of 1,017 surveys was completed, with the following breakdown achieved: StateN=% NSW / ACT30530 VIC26526 QLD20620 WA12012 SA838 TAS313 NT71

3. 3© 2009 Sample N=1017

4. 4© 2009 | Results Summary

5. 5© 2009 Have you or anyone in your family been a victim of fraud or deceit in the last 5 years when buying a car? State Total (n=1017) NSW / ACT (n=305) QLD (n=206) VIC (n=265) SA (n=83) WA (n=120) NT (n=7) TAS (n=31) Yes13%10%13%15%11%14%0%16% No87%90%87%85%89%86%100%84% Victim of fraud or deceit N=1017

6. 6© 2009 Victim of fraud or deceit N=130; respondents or family members who have been a victim of fraud * Source: The national figure is obtained by calculating used vehicle registration figures from the RTA NSW (2007) according to the national motor vehicle population from the ABS (2007). 13% of respondents have personally or have had a family member be a victim of fraud or deceit when buying a car in the last five years. On average, each fraud incident costs the used car purchaser $3,200. With around 2 million used cars sold across Australia annually*, fraud cost Australians an average of $164 million every year. Fraud costs can reach a high of $362 million every year. N=1017

7. 7© 2009 Appendix – fraud calculations Affected by fraud in last 5 years12.78% Avg % affected per year2.56% Margin of error 95% confidence interval +/-3.1% Upper bound per year %-0.54% Lower bound per year %5.66% Average cost of fraud$3,199.23 Total used vehicle sales2,000,000* Affected by fraud%Number of transactions affected Cost of fraud Average2.56%51,200$163,800,615 Upper5.66%113,200$362,152,923 Over a 5 year period the cost of fraud is on average $819,003,076 * Source: The national figure is obtained by calculating used vehicle registration figures from the RTA NSW (2007) according to the national motor vehicle population from the ABS (2007). N=1017 N=130; respondents or family members who have been a victim of fraud