2. PETERSHAM TAFE NSW This Course is directed at existing and intending salon owners and managers in the Hair and Beauty industries. The Diploma of Hairdressing Salon Management develops skills and knowledge in small business management and salon supervision through a combination of work based activities and off the job learning.

3. 6/02/06TAFE NSW Length Of The Course  Part-time 1 year  1 day per week  Nominal hours are 354 hours  Through gaining RPL (recognition of prior learning) and depending on the students learning ability the hours may be reduced resulting in early completion.  Flexible  Correspondence

4. 6/02/06TAFE NSW Recognition Of Prior Learning  TAFE recognises the skills and knowledge you have gained through previous studies and work experiences.  There is a process that you will have to go through to apply for RPL.  If you wish to apply for RPL your teachers will assist you with the process

5. PETERSHAM TAFE NSW At the completion of the course learners will be able to: Plan the business activities of the salon Monitor and manage the business activities Promote the salon and its services Provide team leadership and supervision to the staff of the Salon Develop and monitor systems to ensure the efficient functioning of the salon Develop and implement the OH&S system for the salon Select and recruit staff Monitor and respond to Customer requirements

6. PETERSHAM TAFE NSW The Diploma of Hairdressing Salon Management has a course structure of 10 Units. One group of 6 compulsory units in (group 1) and one group of 4 elective units (group 2) To achieve the qualification learners must complete All 6 compulsory units in Group 1 and All 4 elective units in Group 2

7. Group 1 Compulsory Units BSBSBM406A Manage FinancesBSBSBM406A Manage Finances WRHSM502A Manage Hairdressing Service and Sales DeliveryWRHSM502A Manage Hairdressing Service and Sales Delivery WRHSM502A Promote a Hairdressing BusinessWRHSM502A Promote a Hairdressing Business WRR03B Provide a Safe Working EnvironmentWRR03B Provide a Safe Working Environment WRRPM2B Recruit and Select PersonnelWRRPM2B Recruit and Select Personnel WRRPM3B Lead and Manage PeopleWRRPM3B Lead and Manage People PETERSHAM TAFE NSW

8. Group 2 Elective Units BSBFLM507A Manage Quality Customer Service BSBMK404A Forecast Market and Business Needs BSBSBM404A Undertake Business Planning WRRPM1B Administer Human Resources PETERSHAM TAFE NSW

9. Manage Finances Implement Strategies for Management of FinancesImplement Strategies for Management of Finances Legal requirements for keeping financial recordsLegal requirements for keeping financial records Procedures for receipting cashProcedures for receipting cash Effective financial record keepingEffective financial record keeping Review Strategies for Management of FinancesReview Strategies for Management of Finances Source documentsSource documents Accounts receivable / debtors ledger – Accounts payable / creditors ledgerAccounts receivable / debtors ledger – Accounts payable / creditors ledger Monitor Strategies for Management of FinancesMonitor Strategies for Management of Finances Bank reconciliationBank reconciliation Cash flow / Petty cashCash flow / Petty cash Performances measuresPerformances measures PETERSHAM TAFE NSW

10. Manage Hairdressing Services and Sales Delivery Maintain and improve hairdressing services and sales delivery Maintain and Improve salon turnover and profit margin Manage contingencies Negotiate the supply of product Co-ordinate staff training and support Provide a harmonious and productive working environment

11. Develop marketing strategies Develop marketing strategies Determine a marketing mix for the business Determine a marketing mix for the business Implement marketing strategies Implement marketing strategies Monitor and improve marketing performance Monitor and improve marketing performance PETERHAM TAFE NSW Promote a Hairdressing Salon

12. PETERSHAM TAFE NSW Provide a Safe Working Environment Duty of care OH&S laws explained Getting started with OH&S OH&S policies Staff Consultation Assess and Control Risks Train Staff Establish and Maintain Record Systems

13. Recruit and Select Personnel PETERHAM TAFE NSW Hiring the right staff Defining Future Staffing Requirements Job description Interviewing Managing staff Performance and appraisals Recruit Staff Assess and Select Applicants Full-time, part-time or casual Recruiting methods eg. Advertising

14. Lead and Manage People Lead the Team, Lead by ExampleLead the Team, Lead by Example Delegate responsibilityDelegate responsibility Motivating staff, Feedback and rewardsMotivating staff, Feedback and rewards Managing poor performanceManaging poor performance Develop SelfDevelop Self Develop and Communicate Team ObjectivesDevelop and Communicate Team Objectives Establish, Develop and Improve TeamsEstablish, Develop and Improve Teams Consult With the TeamConsult With the Team Support The TeamSupport The Team Team managementTeam management Leadership qualities, traits, stylesLeadership qualities, traits, styles PETERSHAM TAFE NSW

15. Manage Quality Customer Service Ensure delivery of quality products and service Services are Delivered and Maintained to Standards Agreed By The salon and Clients Salons Customers Service Policies Salons Customers Service Procedures Codes of Practice Problem Solving Decision Making Strategies Monitor, adjust and report customer service Legislation

16. PETERSHAM TAFE NSW Forecast Market and Business Needs Review Current Business Performance and Capability Evaluate The Market Articulate the Needs of the Market and the Business Build and Maintain Networks Using Networks - Business / Personal Feasibility Study Requirements that lead to business success Requirements that lead to success of a proposed business venture

17. PETERSHAM TAFE NSW Undertake Business Planning Identify the Elements & Purpose of a Business Plan Write Organisational Goals Research Data Required for Organisational Planning Perform a S.W.O.T. Analysis Describe the Organisation’s Proposed Structure Describe the Organisation’s Marketing & Sales Requirements

18. PETERSHAM TAFE NSW Describe the Organisation’s Product/ Operational Strategies Describe the Organisation’s Possible Specialist Service Providers Identify & Develop Organisational Risk Management Strategies Describe the Organisation’s Financial Viability Present a Written Business Plan

19. PETERSHAM TAFE NSW Administer Human Resources Implementing Staffing Levels Monitoring Staff Performance Identifying and Minimising Potential Industrial Relations Problems Developing and Implementing Training Plans Communicate two-way information and ideas Building and maintaining effective relationships Managing difficulties to achieve positive outcomes Developing trust and confidence Actively monitor and evaluate team outcomes Participate in team formation and planning Contribute to and manage team performance