1. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Network Enterprise Interoperability and Collaboration using E-mail Communication Michal Laclavík Institute of Informatics, Slovak Academy of Sciences Slovakia

2. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Motivation, problem area IST Enterprise Interoperability Research Roadmap: to address interoperability as a utility-like capability (Interoperability Service Utility – ISU) for enterprises, a capability that is: –Available at (very) low cost, –Accessible in principle by all enterprises (universal or near-universal access) –“Guaranteed” to a certain extent and at a certain level in accordance with a set of common rules –Not controlled or owned by any single private entity Email is good candidate

3. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Motivation, problem area (2) Email is used for interoperability tasks Email – action oriented Asynchronous Context sensitive e-mail infrastructure in every organization communication in a modern organization is over 78% action oriented Workers interact with their e-mail systems on a daily basis

4. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Research Objectives Interoperability is built on top of existing communication channels so it does not require: –To install new interoperability solutions on all involved enterprises –Changing working tools in an organization Collaboration is based on sharing information and knowledge Data and documents about services and resources needed for interoperability and collaboration are semantically processed in an organization and provided in context of communication channels. A solution for easy integration with existing proprietary systems based on standard interfaces (document repositories, databases, intranet systems and existing web services)

5. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Existing Solutions on top of E-mail kMail Zimbra Gmail

6. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS kMail

7. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS ACoMA Aproach ACoMA Core ACoMA GUI –Transferred via XSL to HTML attachment EMBET –Recommendation system –Knowledge notes in context OM – Organizational Memory OnTeA –Pattern based semantic annotation Technology and Standards RDF, OWL, SPARQL Jena, Protégé XML-RPC XML, XSL Java Mail API

8. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Outcomes and Conclusion Active Information &Knowledge Provision needed to fulfill interoperability tasks Content in Context Not changing of user way of working We believe that three main barriers hampering ICT adoption by SMEs can be addressed by such platform: – economic, by delivering a lightweight platform able to interact with simple networked environments (e-mail); –shortage of skill, by addressing self-adaptive and automatic organization knowledge base creation and maintenance; and –cultural, by integrating with normal ways of working.

9. Session 4e, 24 October 2007 eChallenges e-2007 Copyright 2007 Institute of Informatics, SAS Future Work – Commius project Commius IST FP7 project 1 st Call, 1.3 Network Enterprise objective Addressing ISU like interoperability Commius partners envision a future in which SMEs enjoy a zero-cost entry into interoperability based on non-proprietary protocols. Systems Interoperability –interoperability over SMTP Semantic Interoperability –Understanding communication and –documents exchanged Process Interoperability –Understanding and supporting business process from communication activities