1. Quality Improvement SPHLS/L-SIP Post-Assessment Presented by Jill Power, QA Manager, NH Public Health Laboratories 6/23/09

3. State Assessment Timeline TX = Winter 2007 MT = Spring 2008 NH = Spring 2007 NM = Spring 2008 ME = Winter 2007 RI = Spring 2008 MA = Spring 2008 DE = Winter 2008 SC = Spring 2007 WA = Winter 2007 CA = Winter 2007 UT = Winter 2007 MO = Winter 2007 TN = Spring 2008 IA = Winter 2007 NE = Spring 2008

4. Essential Public Health Services 1.Monitor health status to identify community health problems 2.Diagnose and investigate health problems and health hazards in the community 3.Inform, educate, and empower people about health issues 4.Mobilize community partnerships to identify and solve health problems 5.Develop policies and plans that support individual and community health efforts 6.Enforce laws and regulations that protect health and ensure safety 7.Link people to needed personal health services and assure the provision of health care when otherwise unavailable 8.Assure a competent public health and personal health care workforce 9.Evaluate effectiveness, accessibility, and quality of personal and population-based health services 10.Research for new insights and innovative solutions to health problems

5. Key Points in ES#4 Partners in the SPHLS develop and maintain positive relationships with each other and with other key organizations The SPHLS communication plan is fully integrated with partners’ and collaborators’ communication plans

6. ES#4 (cont.) The SPHLS communicates effectively in a regular, timely, and accurate way to support collaboration The SPHLS works together to share existing resources and /or to identify new resources (e.g. funding, personnel, tools) to assist in identifying and solving health issues

7. Quality Improvement Deliverables Activities Processes Tools

8. Activities

10. Processes

12. Tools

14. Conclusion There is definitely more work to be done 9 more ES’s if anyone wants to! Continuous Improvement ≠ Perfection Perfection is ever changing Questions?