1. Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Introduction To Measure

2. Pg 1 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Module Objectives By the end of this module, the participant should be able to: Tie elements of the 12 Step process to the Measure phase of a DMAIC project. Identify the deliverables of the Measure phase. List tools that facilitate reaching the Measure deliverables.

3. Introduction To Measure Pg 2 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Training Concept Training approach to breakthrough improvement. Define/Measure (Steps 1-6) Analyze (Steps 7-8) Improve (Steps 9-11) Control (Step 12) Y= f(x 1, x 2, x 3 …x n ) Practical Problem Statistical Problem Statistical Solution Practical Solution

4. Introduction To Measure Pg 3 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Purpose Of Measure Phase Validates measurement system Determines process capability Sets breakthrough improvement goal Introduces basic statistical concepts Creates detailed process map/value stream Identifies and prioritizes process inputs Evaluates risks of process failure Develops project management techniques

5. Introduction To Measure Pg 4 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved General Problem Solving Concept Robust Process 10-15 Xs 8-10 Xs 4-8 Critical Xs 1-6 Critical Xs 30-50 Inputs (X) Define Measure Analyze Improve Control Six Sigma Methodology enables logical searches. It finds Critical Xs to control for robust performance.

6. Introduction To Measure Pg 5 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved 12 Step Breakthrough Strategy ® (DM) Define/Measure establish practical problems to solve. 3. Validate Measurement System 4. Establish Baseline Process Capability 5. Define Performance Objectives 1. Select Output Characteristic (Y) 2. Define Performance Standards Define 6. Identify Variation Sources Measure

7. Introduction To Measure Pg 6 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Define Primary Tools Project Charter Project Definition VOC Critical to (CT) Trees Interviews/Focus Groups Surveys Kano Analysis High-level Process Maps (SIPOC) Project Plans

8. Introduction To Measure Pg 7 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Measure Primary Tools Graphical Tools Measurement System Analysis Process Capability Basic Statistics Just in Time Processing 5S – Visual Controls Detailed Process Maps/Value Stream Maps Benchmarking Data Sampling Cause & Effect Diagram/Matrix Failure Modes and Effects Analysis (FMEA)

9. Introduction To Measure Pg 8 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Define/Measure Deliverables Define client Define client expectations Select output (Y) and define performance standards Write problem statement Identify potential benefits Define high-level process Validate measurement system for Y Establish baseline process capability for Y Define breakthrough performance objective Create detailed process map/value stream Identify variation sources (Xs)

10. Introduction To Measure Pg 9 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Objectives Review The participants should now be able to: Tie elements of the 12 Step process to the Measure phase of a DMAIC project. Identify the deliverables of the Measure phase. List tools that facilitate reaching the Measure deliverables.

11. Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Appendix

12. Introduction To Measure Pg 11 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved 12 Step Breakthrough Strategy ® 3. Validate Measurement System 4. Establish Baseline Process Capability 5. Define Performance Objectives 1. Select Output Characteristic (Y) 2. Define Performance Standards Define 6. Identify Variation Sources Measure Define/Measure establish practical problems to solve.

13. Introduction To Measure Pg 12 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved 12 Step Breakthrough Strategy (Cont’d) Analyze employs statistical analysis to understand Xs. 8. Discover Variable Relationships 7. Screen Potential Causes Analyze

14. Introduction To Measure Pg 13 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Improve confirms statistical impact of Critical Xs. 10. Validate Measurement System 9. Establish Operating Tolerances (Implement Improvements) Improve 11. Determine Final Process Capability 12 Step Breakthrough Strategy (Cont’d)

15. Introduction To Measure Pg 14 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Control creates practical plans to control Critical Xs and maintain improvements. 12. Implement Process Controls Control 12 Step Breakthrough Strategy (Cont’d)

16. Introduction To Measure Pg 15 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Trademarks And Service Marks Trademarks of Six Sigma Academy: Breakthrough Change Strategy SM Breakthrough Design SM Breakthrough Software Design SM Breakthrough Diagnosis SM Breakthrough Execution SM Breakthrough Lean ® Breakthrough Sigma Lean SM Breakthrough Six Sigma SM Breakthrough Strategy ® Breakthrough Value Services ® FASTART SM Six Sigma Gold Belt™ SOLVING YOUR BUSINESS PROBLEMS FOR THE LAST TIME SM Six Sigma is a federally registered trademark of Motorola, Inc. MINITAB is a federally registered trademark of Minitab, Inc. SigmaFlow is a federally registered trademark of Compass Partners, Inc. VarTran is a federally registered trademark of Taylor Enterprises

17. Introduction To Measure Pg 16 Copyright © 2001-2004 Six Sigma Academy International LLC All Rights Reserved Six Sigma Academy www.6-sigma.com US Tel: (480) 515-9501 US Fax: (480) 515-9507 International Tel: +44-1403-783456 International Fax: +44-1403-218788 8876 E. Pinnacle Peak Road, Suite 100 Scottsdale, AZ 85255