1. EVERYDAY LEADERSHIP Managing Change Discussion Session # 47

2. 2 1.Definitions of Change 2.An Overview of Change 3.Change versus Transition 4.Exploring the Human Side of Change 5.Journaling “Great sailors are not made of calm seas.” – Unknown Managing Change

3. 3 Self-Understanding Resiliency Customer Orientation Business Acumen Project Leadership Managing Change Relationship Skills Communication Coaching/Mentoring Actualizing Vision What is Leadership? Self-Alignment LEADERSHIP IN THE MIDDLE Integration Working with others

4. World of Change Recorded existence – 50,000 years Average life span of a person – 62 years Lifetimes spent on earth – 800 Lifetimes spent in caves – 650 Lifetimes with the wheel – 80 Lifetimes with the printed word – 6 Lifetimes measuring accurate time – 4 Lifetimes with the electric motor – 2 ½ Lifetimes with the airplane – 2 Lifetimes with the transistor – ½ Lifetime with the integrated circuit – 1/3 95% of all scientists and engineers are still alive 2/3 of all people who reached the age of 65 are still alive

5. A Century of Change Of the 100 largest companies that existed in 1900, only 16 still exist. During the early 1900’s, 85% of our workers were in agriculture. Now less than 3% are in agriculture. In 1950, 73% of U.S. employees worked in manufacturing. Now less than 15% do. Today, an estimated two-thirds of U.S. employees work in the services sector, and “knowledge” is becoming our most important “product”. Where will the majority of the workforce be in the next 50 years?

6. The Information Explosion A weekday edition of the New York Times contains more information than the average person was likely to come across in a lifetime in 17 th –century England. There has been more information produced in the last 30 years than during the previous 5,000. The information supply available to us doubles every 5 years.

7. Think about a big change that you have experienced in your life. What event or choice brought about the change? Think about the change as a process: did it happen all at once or did it unfold over time? What were some of the stages of this process? What were some of the challenges and successes you recall about this period of change in your life? Exploring Change

8. CHANGE Disruption in expectations External event Related to circumstances and situations Sometimes connected to a decision of choice TRANSITION Psychological reorientation to the change event Internal process Related to a state of mind, a sense of identity Change Versus Transition

9. “It is not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear... It’s like being caught between trapezes. It’s Linus when his blanket is in the dryer. There’s nothing to hold on to.” – Marilyn Ferguson Quotable

10. Neutral Zone ENDING NEW BEGINNING STAGES OF TRANSITION Source: William Bridges Transition: The Human Side of Change

11. STAGES OF TRANSITION (continued) Ending - Process of letting go of the old way before beginning the new form. Neutral Zone - Fallow period between the ending and new beginning. The wilderness. New Beginning - New status quo takes shape. Transition: The Human Side of Change

12. NEW BEGINNING ENDINGS Neutral Zone Time Denial Anger Fear Shock Frustration Confusion Stress Creativity Skepticism Acceptance Impatience Hope Energy Excitement Reactions to Transition

13. The Hero’s Journey Allies STORY OF ORIGIN CALL TO ADVENTURE GUARDIANS OF THE GATE BELLY OF THE WHALE Allies ROAD OF TRIALS ACCOMPLISHMENT MAGICAL FLIGHT BETWEEN TWO WORLDS

14. STORY OF ORIGIN The Hero’s Journey: Reflection What was the Call to Adventure? What were your initial reactions? How would you describe your Belly of the Whale? What insights resulted from this experience? What trials did you face? How did success present itself? How did you feel about the change at this point? What learning did you take away from this change experience? Think about a business-related transition you have experienced... Think about a business-related transition you have experienced...

15. Leading Change by John Kotter Common Errors Allow too much complacency with the status quo Fail to create a powerful guiding team Underestimate the power of a focused vision Undercommunicate the vision, mission, and values Permit obstacles to block actions necessary to pursue vision Fail to create short-term wins and rewards Declare victory too soon or rationalize why accomplishing goals are impossible Neglect to anchor changes firmly in the corporate culture

16. Eight Stage Process for Managing Change 1.Establish a sense of urgency Create a guiding team or coalition Put together a group with enough power to lead the change 2.Get the group to work together as a team 3.Develop a vision and strategies Create a vision that is greater than what we are today Develop strategies for achieving that vision 4.Communicate the change vision Use every vehicle possible to constantly communicate the new vision and strategies Have the guiding team role model the behavior expected of employees

17. Eight Stage Process for Managing Change 5.Put in place empowered broad-based action Institute learning (action learning teams) Remove or change systems or structures that undermine the change vision Reward risk-taking and non-traditional ideas, activities, and actions 6.Generate short term wins Require measurable daily, weekly goals and plans of action Reward the success of those goals and plans of action

18. Eight Stage Process for Managing Change 7.Consolidate gains and produce more change Take credible successes and use them to change incredibly entrenched systems, structures, and policies that don’t fit the new vision Hire, promote and develop people who can implement the change vision 8.Anchor successes into the culture Articulate the connection between behaviors and organizational success Develop education to ensure leadership development and succession

19. 19 Self-Understanding Resiliency Customer Orientation Business Acumen Project Leadership Managing Change Relationship Skills Communication Coaching/Mentoring Actualizing Vision What is Leadership? Self-Alignment LEADERSHIP IN THE MIDDLE Integration Working with others

20. Evaluation Questions Use: A.Strongly agree B.Agree C.Disagree D.Strongly disagree E.Don’t know 1.I found the presentation of material easy to understand. 2.This Advantage session increased my knowledge on the subject presented. 3.I will be able to use some of the information from this Advantage session in the future. 4.The presenter was well prepared for this Advantage session. 5.This presentation should be repeated in future semesters.