1. Recycling 202: Goal-setting, Program Evaluation & Supervision College & University Recycling Council National Recycling Coalition Webinar Series, 12-4-07 Rob Gogan, Recycling & Waste Manager Harvard University Operations Services 175 North Harvard Street Allston, MA 02134 Tel:617-495-3042 Email:rob_gogan@harvard.edu

2. Measurement Metrics “What gets measured, gets managed,” Sarah Hammond Creighton, Tufts University Volume-based: cubic yards, bags, truckloads Weight-based: tons, pounds, kilograms Scale weight tare sheets: trucks, compactors, roll-offs Waste audits: characterization, weight distributions Procurement: tonnage coming into campus (e.g., “2,204 tons fine paper purchased campus-wide in FY07”)

3. Goal-Setting: “Help Us Reach our Goal!” “Save John Harvard from getting buried in trash!” “50% by ’05” RecycleMania, “Green Cup” Reduce trash < 200 kg per capita / year Apply for awards: NRC, AF& PA, state recycling org’s, municipalities Zero Waste

4. Data Tracking: Comparing “apples to apples” CURC Campus Refuse Profile, http://www.uos.harvard.edu/information/dep_fac_sol_cur.shtml WasteWise, RecycleMania, State, local measurement instruments Re-Trac http://www.re-trac.com/

5. Full-time Staff Supervision Staff: hire only the best, professional licensure (CDL), shift time restrictions Work reporting procedures: daily route sheet, tare slips, time sheets, vehicle inspection slips “Trust, but verify”: customer check-ins, peer reports (with a grain of salt), words from the weeds Carrots and sticks: rewards and sanctions

6. Contractor Supervision Bid specifications: require empty truck, on-campus scale weigh-in, safety training, separate service and tipping fees Check-in calls Weight tare sheets Customer feedback Training for vacation/absence substitutions

7. Student/Volunteer Supervision Paid student captains Charitable organization volunteers: flexibility Non-monetary payment: food, fun, community good will, goods in kind