1. Information Session for Community Service Organisations With Andrew Mahar, Executive Officer, Infoxchange Facilitated by: Tracey Ezard, Jessup Ezard Consulting Melbourne

2. Tracey Ezard Facilitator, Jessup Ezard Consulting

3. Objectives from today – Understanding of the supports that are available or possible through the iTaNGO project and from within the sector – Role of CEO and governance in general within the journey – Greater understanding of the general digital proficiency of our organisations and what could come next.

4. Subtitle

5. Agenda – Introduction and objective of session – ICT as an organisational asset – A CEO perspective – Assessing our digital proficiency – How the iTaNGO Project can help – Knowledge Base – Workshop – Communities of Practice – Demonstration Project

6. iTaNGO empowers community service organisations to work with new technologies effectively.

7. Demonstration Project Information Sessions Knowledge Base Workshops Communities of Practice

8. Benefits of iTANGO – Provides support and resources for CSOs wherever they are in their ICT journey – Easy to access resources – Facilitation of sector engagement through workshops – Opportunity for ongoing learning if involved in the Communities of Practice

9. Andrew Mahar Executive Director Infoxchange Australia

13. Ten easy things for NGO Leaders Adapted from work by Deborah Elizabeth Finn

14. First easy thing for leaders 1. Technical knowledge is not the main game for nonprofit leaders needing to direct and participate actively in IT planning and alignment.

15. Second easy thing for leaders 2. Every organisational board/committee should be actively participating in the ICT plan development and monitoring.

16. Third easy thing for leaders 3. Establish a staff ICT committee.

17. Fourth easy thing for leaders 4. Administrative assistants should be the linchpins of your IT infrastructure.

18. Fifth easy thing for leaders 5. High-quality resources for ICT planning are available to nonprofits online at little or no cost.

19. Sixth easy thing for leaders 6. Learn about and keep up with innovations in ICT, and think about possible uses for them in your organisation and networks.

20. Seventh easy thing for leaders 7. Information technology, no matter how strategically you apply it, will probably never save your nonprofit organization any money but should produce productivity savings.

21. Eighth easy thing for leaders 8. Be aware that donated hardware and services can cost your organisation more than paying for products or services in the long run.

22. Ninth easy thing for leaders 9. In many organisations many ICT problems are related to organisational development issues.

23. Tenth easy thing for leaders 10. Understand your real ICT costs and the digital proficiency of your organisation.

24. ICT as an Operational Asset Perspective From The Sector

26. Where did iTaNGO develop from?

27. Snapshot of ICT in CSOs – The majority of CSOs do not work to have an ICT plan – CSOs are unaware of their ICT budgets. – Half of CSOs do not provide a planned ICT training program for their staff – Over a quarter of CSO staff nominated either lack of understanding or lack of IT support as a barrier to IT use

28. Getting Smarter – Moving beyond email. – ICT is not just a tool, it’s a strategic asset. – ICT is a path to efficiency, it helps to shape client services and ensures participation in professional networks. The buzz… – Cloud technologies – Social MediaSocial Media

29. Digital proficiency for CSOs and government – Reduce the regulatory burden; – Streamline interaction with government, clients and professional networks; – Increase the capacity of community organisations; – Encourage innovation and growth; – Enhance the CSO role in the community; – Facilitate coordination across government and the community sector.

30. How digitally proficient is your organisation?

31. ICT Planning

33. ICT Alignment

35. Business Solutions

37. ICT Procurement

39. ICT Training

41. Breadth of Access

43. ICT Support

45. Digital Proficiency Maturity Table

46. Assessing our digital proficiency #Video clips inserted# ((insert video))

47. How the iTaNGO Project Can Help

48. Demonstration Project Information Sessions Knowledge Base Workshops Communities of Practice

49. Information Sessions

50. Information Sessions Management is about coping with complexity. Leadership, by contrast, is about coping with change. John P. Kotter

51. Information Sessions Knowledge Base

52. Knowledgebase – Access iTaNGO via the DHS FAC siteDHS FAC – Then follow Resource linkResource – Then follow iTaNGO – Then follow Knowledgebase knowledgebase

53. Information Sessions Knowledge Base Workshops

54. – Designed for ICT- delegated staff to assist in working with ICT plan template and other resources to assist organisations transition their digital proficiency forward. – Held in July through September around the state – Group activity based – Will inform creation of Communities of Practice

55. Information Sessions Knowledge Base Workshops Communities of Practice

57. Communities of Practice Are an organic and developing community, driven by the needs of the group around the domain of ICT development – The philosophy – The Wisdom of Crowds – Self managed (supported in the project by an initial facilitated session and funding) – Create connections and offer opportunities of collaboration and exploration –

58. Communities of Practice – Communities of Practice (CoPs) are groups of people which exist to build knowledge and expertise in a particular knowledge domain – The iTaNGO project has provision for support of 10 CoPs across the state – Case Study of each CoP to be presented at forum at end of year.

59. Demonstration Project Information Sessions Knowledge Base Workshops Communities of Practice

60. Demonstration Project – Demonstrate improved delivery of services and enhanced organisational capacity for CSOs through more effective use of ICT – Demonstrate how the effective use of ICT can significantly improve collaboration and network development amongst organisations working within communities

61. Where to next? Subscribe to the iTaNGO newsletter www.itango.infoxchange.net.au/subscribe www.itango.infoxchange.net.au/subscribe