1. Utilizing Document Automation Software on a Legal Hotline Lizzie L. Johnson, Esquire Community Legal Services of Mid-Florida, Inc. 315 Magnolia Avenue Sanford, Florida 32771 LIZZIEJ@CLSMF.ORG (407) 322-8983

2. An Overview of Community Legal Services of Mid-Florida Legal Advice Helpline: Covers 11 counties Serves a diverse population Provides centralized intake as well as Legal Advice. Multiple portals for clients to submit an application: At any local office By telephone Online (we have an online intake system)

3. Before producing Pro Se Documents via Document Automation Software The attorney should Speak to the client Assess the merit of the client’s claims and defenses Provide legal advice Consider the pro se client’s ability to draft the pro se pleadings (or complete a pro se form) Use document automation technology to draft pro se forms

4. What is HotDocs? Document assembly program such as ProDocs or TurboTax Client interview questions Produces the necessary forms and related forms

5. An overview of our HotDocs Simple Demo Using Document Automation to Develop A Client Letter

10. The Benefits of Using Document Automation to Assist Pro Se Clients 1. Saves time 2. Consistency 3. All blanks are filled in 4. No privacy breach 5. Related forms can be produced quickly based on the original client interview answers 6. Templates can be updated for all users in several minutes.

11. The Challenges of Using Document Automation to Assist Pro Se Clients Fear of attorneys using something new or unfamiliar. You must maintain and update forms as the laws change. Some attorneys prefer to use their own forms.

12. Practice Tips... If possible, have the client pick up the completed pro se forms in a local office Have access to HotDocs to revise the documents during the client call Suggest that the client write the information down on a piece of paper.