1. Chapter 3
Attitude

2. After completing this chapter, you should be able to:
CHAPTER 3 Objectives
After completing this chapter, you should be able to:
1. Define attitude and explain its importance in the workplace and in life.
2. Explain how attitudes are developed.
3. Describe how experiences and circumstances impact attitudes.
4. Take positive steps to improve your attitude.
5. Describe how your attitudes influence others.
6. Describe how the attitudes of others impact you.
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3. 3.1 Attitude Is Important Attitude: Is your outlook on life.
Is reflected in how you respond to people and events.
Drives your behavior.
Can attract others to you.
Can signal others to avoid you.
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4. Five Things to Remember About Attitude
1. You control only what you think.
2. Attitudes can and do change over time.
3. Your attitude affects others.
4. Attitudes of others affect you.
5. Attitudes are unique because they are developed as a result of emotion.
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5. Benefits of a Positive Attitude
Says to others, “I can achieve success.”
Is liberating.
Helps you achieve goals and attain success.
Builds greater inner power and strength.
Empowers you to succeed faster and more easily.
Helps you see the glass as “half full” instead of “half empty.”
Gives you more energy.
Enables you to overcome difficulties and move on with your life.
Inspires and motivates others.
Leads you to greater happiness in life and work.
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6. Change Your Attitude
When you change your attitude, you automatically change:
Your perspective.
The way you interpret things.
The decisions you make.
The actions you take.
The results you get.
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7. Improve Your Attitude Follow these tips to improve your attitude:
Visualize the attitudes you want to improve.
Resolve to adopt those attitudes you want to improve.
Use the image of your “ideal self” as a model for your behavior.
Create a positive atmosphere around you.
Surround yourself with positive people.
Celebrate your successes.
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8. 3.2 Attitudes Are Contagious
A worker’s attitudes and values help to determine:
How focused and dedicated the worker will be.
How the individual will fit into the workplace team.
How effective the individual will be in developing trust, and positive relationships with coworkers and customers.
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9. Productive vs. Nonproductive Attitudes
Enthusiastic
Interested
Envious
Sarcastic
Confident
Considerate
Disrespectful
Angry
Kindhearted
Easy-going
Conceited
Agitated
Supportive
Patient
Apathetic
Impatient
Helpful
Friendly
Rude
Pessimistic
Cheery
Engaging
Fearful
Anxious
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10. Your Attitude Influences Others
Attitudes are catching:
Be aware of the influence you have on others.
One individual can spark a change in an entire group.
We are inspired to follow and emulate our chosen role models.
A positive attitude and high morale contribute to effective job performance.
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11. Attitudes of Others Affect You
To cope with the negative attitudes of others:
Ignore what you see and hear that is negative.
Walk away from negative situations.
Be aware of the influence others have on you.
Control your negative reactions and feelings toward others.
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12. “Food for Thought” ?
It has been said that a positive attitude is one of the most important factors that influence a person’s success on the job.
1. Do you agree with this statement? Why or why not? 2. How might an employer judge the attitude of a prospective employee?
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