1. Travel by road

2. Travel by Road Learning Objectives :- Evolution of the car-rental industry Identify the major car-rental companies Explain the rental customers’ motivations

3. Evolution of the Car-Rental industry Need a car to move around within a big country e.g. Malaysia, USA, Australia Other modes of transportation e.g. train, coach but automobiles are still the most convenient 80% of vacation within a large country is by automobiles

4. Evolution of the Car-Rental Industry Car-rental industry plays as an important role as other sectors e.g. air, lodging, travel agencies Ownership :- Corporate owned or franchisees

5. Car Rental Motivations 1)Get around easily 2)Best navigate and/or experience a place 3)Save money

6. Car Rental Motivations 4)Do business 5)Replace your own car 6)Prefer driving vacations

7. Business of Car Rentals Corporate owned or a franchise Relies heavily on its relationship with other suppliers e.g. Wotif, AAS, Chan Brothers, AAA, Zuji Car rental firms and air carriers’ relationships e.g. Krisflyer program, Royal Orchid Plus, Mileage Plus, Worldpeaks etc.

8. Car Rental Brands Some well-known companies :- Hertz, Avis, Budget, National, Alamo, Thrifty, Dollar and Enterprise within USA Some companies are well-known throughout the world e.g. Hertz, Avis, Budget

9. Cost of Car Rentals Different categories :- Subcompact or economy, Compact, Mid-size or intermediate, full-size etc Cost of car rentals :- Base Price (weekly or daily), insurance, additional driver, airport taxes etc.

10. Common forms of coverage 1)CDW (Collision damage waiver) no/some charge to the renter for repairs 2)LDW (Loss Damage Waiver) Vandalism relieves the renter of financial liability. Sometimes LDW is incorporated into CDW

11. Common forms of coverage 3)PAI (Personal Accident Insurance) covers bodily injury to the driver and passengers 4)Comprehensive : covers all aspects of car rental from damage to total loss

12. Basic Information Require driver to be 25 years old Largest car rental facilities are usually at or very near airports Procedures and practices for renting cars in foreign countries vary Some companies specialize in recreational vehicles (RVs)

13. Domestic Car Rentals Regulation (SZ plate, then led to “normal” license plates) Customer qualifications e.g. driver’s license, age, credit qualification, personal responsibility, driving record Car Equipment :- GPSs, choosing a car, daytime running lights

14. Reservations 1-800-toll free numbers, websites, travel agencies

15. Rates 1)Standard rates 2)Additional driver 3)Weekend discounts 4)Dropoff charges 5)Corporate rates 6)Taxes and fees

16. International Rental European distances and roads Leasing Other international destinations Which side of the road?

17. General Travel Information 1)Danger Signs 2)Prohibitory signs 3)Informative signs

18. Summary Hertz and Avis were the pioneers of the auto rental industry. All rental customers must meet the basic requirements that enable them to drive vehicles International rentals ensure that drivers understand the various road signs, gas prices and parking challenges.