1. Mass Care Observations/Lessons Learned from Hurricane Sandy

2. Where to start? As of 1/4/13 SANDY Disaster Responders16,322 Meals & Snacks9,810,048 Relief Items6,900,413 Number of Shelters NY 214/28 NJ 120/44 Shelter night stays161,635 Health & Mental Health Contacts107,031

3. 1. Sheltering 2. Feeding 3. Bulk Distribution 4. Safe and Well 5. Hinderances to Service Delivery 6. Good things! 7. Next Steps

4. Sheltering  FNSS o Facility selection o Services o Equipment o PAS o Dietary needs o Subject matter experts 3

5. Sheltering cont.  Preparation o Facility selection for clients and staff o Materials & Staff o Shelter agreements  Staff Shelters o Management & staffing o Volume o Location o 3-way ownership 4

6. Sheltering more  Hot issues o Sex offenders o Unaccompanied minors o Communal showers  NSS o Reporting o Age demographics o Capacity o Mapping 5

7. Sheltering still  Shelter support o Shelter Teams o Direct Deployment o Shelter Assessment Teams  Independent shelters o Expectations o Population numbers o Support 6

8. Feeding  Kitchens o Management o Locations o Support/setup 7

9. Feeding cont.  Mobile Feeding Partners (IKD) 8

10. Bulk Distribution Issues  Political factors and ARC planning  Reporting  Tracking standards  Item push  In-Kind Donations 9

11. Safe and Well  Staffing  Promotion 10

12. Hinderances to Service Delivery  Supply chain  Staff Lodging  Expectations of partners, public, government,… 11

13. Hinderances cont.  Common Operating Picture  Communication  Reporting 12

14. Sandy - Good things!  Non-traditional long term feeding program – funded 3 food banks in New York  Troubleshooting  Partnering  Shelter Assessment Teams  NJ Sandy Neighborhood  Pets  Mentoring/coaching pilot program 13

15. Next Steps Chapters  Shelter selection – staff and clients  Capacity building – guidance, training, mentoring  Procurement  Prepare for arriving staff  Whole community planning  Partner expectations 14

16. Next Steps MC NHQ:  After action calls with all Sandy MC Staff  Compile all recommendations and prioritize tasks  Project teams incorporating field leaders For comments or questions regarding this presentation please contact Glenn Lockwood at Glenn.Lockwood@Redcross.org 15