2. Introduction: Meeting with Your Employee Performance objective meetings:  Form partnerships with the employees on your team  Communicate and share goals  Design objectives that support your goals the company's vision the employee's career interests 2

3. Keys to a Successful Performance Objective Meeting Three simple keys to making every meeting count:  Key 1: Get Ready!  Key 2: Fit Your Goals Together!  Key 3: End in Agreement! 3

4. Key 1: Get Ready! Tips for getting ready:  Set the time and the place in advance.  Create a positive atmosphere.  Identify what you want to accomplish. 4

5. 5 Ask Questions Two types of questions: Use open-ended questions to help clarify and explore each objective.  Open-ended questions: Can’t be answered yes or no Encourages the employee to give more information  Close-ended questions: Can be answered yes or no Doesn’t require clarification

6. Key 2: Fit Your Goals Together!  If your goals and the employee's match… …make them part of the employee's goals for the year. But what if the goals don’t fit together? Compare goals: 6

7. Key 2: Fit Your Goals Together! Compare goals: Employee’s Goal:Take additional training courses. Manager’s Goal:Improve service levels throughout team. Company’s Goal:85% of customer calls answered within 30 seconds. Tie the goals together:  Find a Call Service Skills course for the employee to attend. Collaborate on a new goal:  After completing a Call Service Skills course the employee will demonstrate a 5% increase in service level. 7

8. Key 3: End in Agreement! How can you make it happen?  Compromise  Prioritize  Finalize 8

9. What Do You Think? Employees can’t always meet their goals due to limited resources. Can you identify the top three limited resources?  Knowledge  People  Time  Supplies  Space Click to reveal the top three limited resources. _________  ____  _______  9

10. Review: Three Keys What do you remember about the three keys?  Key 2: Fit Your Goals  Key 3: End in Agreement  Key 1: Get Ready Compare goals Collaborate Align with company vision Compromise Prioritize Finalize Set a time/place Create a positive atmosphere Identify end goal 10

11. Summing It Up There are three keys to a successful performance objective meeting:  Key 1: Get Ready! Make a plan.  Key 2: Fit Your Goals Together! Communicate and align goals.  Key 3: End in Agreement! Agree on the performance objectives. 11