1. ICT SOLUTIONS FOR IN-SERVICE TRAINING AND COMMUNICATION IN PUBLIC UTILITIES GYTIS CIBULSKIS, HEAD OF E-LEARNING TECHNOLOGY CENTRE

2. MAIN TRENDS OF ICT Ubiquitous access Personalization Openness Massiveness

3. UBIQUITOUS ACCESS 2013 2005

4. PERSONALISATION Ownership of learning E-portfolios Personal learning environments Workplace learning Contextual recommendations

5. OPENNESS ■Open source ■Open content ■Open access

6. OPENNESS OPEN EDUCATIONAL RESOURCES (OER) Open Educational Resources (OER) - definition officially introduced in 2002 by UNESCO 2002 MIT started OpenCourseware initiative 2005 established Open Courseware (Open Education) Consortium that unites 280 organizations from 40 countries

7. MASSIVENESS

8. First Initiatives in Europe UK Open University OpenLearn >> FutureLearn European Association of Distance Teaching Universities - EADTU initiative OpenupEd.eu

9. Initiative by EU Commission http://openeducationeuropa.eu/

10. MOOCs at KTU 2013 - 1st Lithuanian MOOC in English Course on Management was selected and adopted to MOOC format Special portal open.ktu.lt based on Moodle was created Course delivered in Spring-Summer 2013 Registered – 1500 Studied – 600 Graduated - 83

11. MOOCs at KTU 2014 – 1st MOOC in Lithuanian Course „Information Technologies“ targeted to wide audience is offered through open.ktu.lt Oct 31 – Dec 18 (6 weeks) 2007 registered participants 647 actively participates and submitted assignments

12. E-LEARNING IN LITHUANIA LITHUANIAN DISTANCE EDUCATION NETWORK (LIEDM)

13. ICT USE IN UTILITY SERVICES LITHUANIAN EXAMPLES OF IN-SERVICE TRAINING Kauno vandenys (Kaunas Water company) E-learning course for the training of staff in EU Water training directive (http://distance.ktu.lt/kbridge)http://distance.ktu.lt/kbridge Lietuvos dujos (Lithuanian Gas) E-learning platform with various courses for staff in service training and testing of knowledge when checking their qualification – virtual learning environment was installed and integrated with intranet of the institution, e-learning courses and knowledge assessment tests where created.

14. OTHER USE OF ICT IN UTILITY EXAMPLES Remote monitoring of infrastructure Automation of utility management Incident registration and repair progress status updating with mobile devices Better information provision and communication with utility service users Communication with partners and among staff One to one communication Group communication (video conferences)

15. GYTIS CIBULSKIS E-LEARNING TECHNOLOGY CENTRE GYTIS.CIBULSKIS@KTU.LT