1. McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved ©2005 The McGraw-Hill Companies, All rights reserved McGraw-Hill/Irwin

2. McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved Chapter 6 SYSTEMS DEVELOPMENT Phases, Tools, and Techniques SYSTEMS DEVELOPMENT Phases, Tools, and Techniques

3. 6-3 OPENING CASE STUDY Developing Enter the Matrix It took over four years to develop Enter the Matrix videogame based on the movie The Matrix New technological features include motion capture, virtual modeling, action, and zoom The movie industry is releasing video games on the same date as movies

4. 6-4 OPENING CASE STUDY Building new systems, such as Enter the Matrix, is the focus of this chapter Information systems are developed using the systems development life cycle Information systems are developed through either insourcing, selfsourcing, or outsourcing

5. 6-5 STUDENT LEARNING OUTCOMES 1.List the seven steps in the systems development life cycle and an associated activity for each step 2.Describe three keys to success you can use to help ensure a successful systems development effort 3.Define the three different ways you can staff a systems development project

6. 6-6 STUDENT LEARNING OUTCOMES 4.List the three advantages of selfsourcing 5.Describe prototyping and profile an example of a prototype 6.Describe the five advantages of prototyping 7.Describe the outsourcing process and the current trend toward offshore outsourcing

7. 6-7 INTRODUCTION Information systems are the support structure for meeting the company’s strategies and goals Information systems help knowledge workers perform their jobs

8. 6-8 INSOURCING AND THE SYSTEMS DEVELOPMENT LIFE CYCLE  Systems development life cycle (SDLC) - a structured step-by-step approach for developing information systems

9. 6-9 INSOURCING AND THE SYSTEMS DEVELOPMENT LIFE CYCLE

10. 6-10 INSOURCING AND THE SYSTEMS DEVELOPMENT LIFE CYCLE Three choices for building a system include: –IT specialists within your organization - insourcing –Knowledge workers such as yourself – selfsourcing –Another organization – outsourcing

11. 6-11 INSOURCING AND THE SYSTEMS DEVELOPMENT LIFE CYCLE

12. 6-12 Phase 1: Planning Planning phase - involves determining a solid plan for developing your information system Three primary planning activities: 1.Define the system to be developed Critical success factor (CSF) - a factor simply critical to your organization’s success

13. 6-13 Phase 1: Planning 2.Set the project scope Project scope - clearly defines the high-level system requirements Project scope document - a written definition of the project scope and is usually no longer than a paragraph

14. 6-14 Phase 1: Planning 3.Develop the project plan including tasks, resources, and timeframes Project plan - defines the what, when, and who questions of system development

15. 6-15 Phase 1: Planning Your role during planning –Defining which systems to develop –Developing the project plan Project manager - an individual who is an expert in project planning and management, defines and develops the project plan and tracks the plan to ensure all key project milestones are completed on time

16. 6-16 Phase 1: Planning Keys to Success –Manage your project plan –Project milestones - represent key dates for which you need a certain group of activities performed –Scope creep - occurs when the scope of the project increases –Feature creep - occurs when developers add extra features that were not part of the initial requirements

17. 6-17 Phase 2: Analysis Analysis phase - involves end users and IT specialists working together to gather, understand, and document the business requirements for the proposed system The primary analysis activity: 1.Gather the business requirements Business requirements - the detailed set of knowledge worker requests that the system must meet in order to be successful

18. 6-18 Phase 2: Analysis Joint application development (JAD) - knowledge workers and IT specialists meet, sometimes for several days, to define or review the business requirements for the system Requirements definition document – prioritizes the business requirements and places them in a formal comprehensive document Sign-off - the knowledge workers’ actual signatures indicating they approve all of the business requirements

19. 6-19 Phase 2: Analysis Your role during analysis –Perform detailed review of business requirements Keys to success –Find errors early –The later in the SDLC you find errors, the more expensive they are to fix

20. 6-20 Phase 2: Analysis

21. 6-21 Phase 3: Design Design phase - build a technical blueprint of how the proposed system will work Two primary design activities: 1.Design the technical architecture required to support the system Technical architecture - defines the hardware, software, and telecommunications equipment required to run the system

22. 6-22 Phase 3: Design 2.Design system models Modeling - the activity of drawing a graphical representation of a design Graphical user interface (GUI) - the interface to an information system GUI screen design - the ability to model the information system screens for an entire system

23. 6-23 Phase 3: Design Your role during design –Decreases as business process expert –Increases as quality control analyst Keys to success –Determine future requirements

24. 6-24 Phase 4: Development Development phase - take all of your detailed design documents from the design phase and transform them into an actual system Two primary development activities: 1.Build the technical architecture 2.Build the database and programs

25. 6-25 Phase 4: Development Your role during development –Confirm changes to business requirements –Track task progress Keys to success –Take advantage of changing technologies

26. 6-26 Phase 5: Testing Testing phase - verifies that the system works and meets all of the business requirements defined in the analysis phase Two primary testing activities: 1.Write the test conditions Test conditions - the detailed steps the system must perform along with the expected results of each step

27. 6-27 Phase 5: Testing 2.Perform the testing of the system Unit testing – tests individual units of code System testing – verifies that the units of code function correctly when integrated Integration testing – verifies that separate systems work together User acceptance testing (UAT) – determines if the system satisfies the business requirements

28. 6-28 Phase 5: Testing Your role during testing –Quality assurance expert Keys to success –Always complete the testing phase

29. 6-29 Phase 6: Implementation Implementation phase - distribute the system to all of the knowledge workers and they begin using the system to perform their everyday jobs Two primary implementation activities 1.Write detailed user documentation User documentation - highlights how to use the system

30. 6-30 Phase 6: Implementation 2.Provide training for the system users Online training - runs over the Internet or off a CD-ROM Workshop training - is held in a classroom environment and lead by an instructor

31. 6-31 Phase 6: Implementation Your role during implementation –Attend training –Perform training

32. 6-32 Phase 6: Implementation Keys to success –Choose the right implementation method Parallel implementation – use both the old and new system simultaneously Plunge implementation – discard the old system completely and use the new Pilot implementation – start with small groups of people on the new system and gradually add more users Phased implementation – implement the new system in phases

33. 6-33 Phase 7: Maintenance Maintenance phase - monitor and support the new system to ensure it continues to meet the business goals Two primary maintenance activities: 1.Build a help desk to support the system users Help desk - a group of people who responds to knowledge workers’ questions 2.Provide an environment to support system changes

34. 6-34 Phase 7: Maintenance Your role during maintenance –Ensure all knowledge workers have the support they require to use the system Keys to success –All knowledge workers and IT specialists must work together

35. 6-35 SELFSOURCING AND PROTOTYPING Selfsourcing (also called knowledge worker development or end user development) - the development and support of IT systems by knowledge workers with little or no help from IT specialists

36. 6-36 The Selfsourcing Process

37. 6-37 The Selfsourcing Process The advantages of selfsourcing –Improves requirements determination –Increases knowledge worker participation and sense of ownership –Increases speed of systems development

38. 6-38 The Selfsourcing Process Potential pitfalls and risks of selfsourcing –Inadequate knowledge worker expertise leads to inadequately developed systems –Lack of organizational focus creates “privatized” IT systems –Insufficient analysis of design alternatives leads to subpar IT systems –Lack of documentation and external support leads to short-lived systems

39. 6-39 PROTOTYPING Prototyping - the process of building a model that demonstrates the features of a proposed product, service, or system Prototype - a model of a proposed product, service, or system Proof-of-concept prototype - used to prove the technical feasibility of a proposed system Selling prototype - used to convince people of the worth of a proposed system

40. 6-40 The Prototyping Process

41. 6-41 The Prototyping Process The prototyping process involves four steps: 1.Identify basic requirements 2.Develop initial prototype 3.Knowledge worker review 4.Revise and enhance the prototype

42. 6-42 The Advantages of Prototyping Encourages active knowledge worker participation Helps resolve discrepancies among knowledge workers Gives knowledge workers a feel for the final system Helps determine technical feasibility Helps sell the idea of a proposed system

43. 6-43 The Disadvantages of Prototyping Leads people to believe the final system will follow shortly Gives no indication of performance under operational conditions Leads the project team to forgo proper testing and documentation

44. 6-44 OUTSOURCING Developing strategic partnerships Outsourcing - the delegation of specific work to a third party for a specified length of time, at a specified cost, and at a specified level of service

45. 6-45 Developing Strategic Partnerships

46. 6-46 Developing Strategic Partnerships IT outsourcing takes on 1 of 4 forms: 1.Purchasing existing software 2.Purchasing existing software and pay the publisher to make certain modifications 3.Purchasing existing software and pay the publisher for the right to make modifications yourself 4.Outsourcing the development of an entirely new and unique system for which no software exists

47. 6-47 The Outsourcing Process

48. 6-48 The Outsourcing Process Steps of the outsourcing process 1.Planning 2.Define project scope 3.Select a target system 4.Establish logical requirements

49. 6-49 The Outsourcing Process 5.Develop a request for proposal Request for proposal (RFP) - a formal document that describes in detail your logical requirements for a proposed system and invites outsourcing organizations to submit bids for its development 6.Evaluate request for proposal returns and choose a vendor 7.Test and accept solution 8.Monitor and reevaluate

50. 6-50 The Outsourcing Process – an RFP

51. 6-51 Offshore Outsourcing  Offshore outsourcing - using organizations from other countries to write code and develop systems

52. 6-52 The Advantages of Outsourcing Focus on unique core competencies Exploit the intellect of another organization Better predict future costs Acquire leading-edge technology Reduce costs Improve performance accountability

53. 6-53 The Disadvantages of Outsourcing Reduces technical know-how for future innovation Reduces degree of control Increases vulnerability of strategic information Increases dependency on other organizations

54. 6-54 CAN YOU… 1.List the seven steps in the systems development life cycle and an associated activity for each step 2.Describe three keys to success you can use to help ensure a successful systems development effort 3.Define the three different ways you can staff a systems development project

55. 6-55 CAN YOU… 4.List the three advantages of selfsourcing 5.Describe prototyping and profile an example of a prototype 6.Describe the five advantages of prototyping 7.Describe the outsourcing process and the current trend toward offshore outsourcing

56. McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved CHAPTER 6 End of Chapter 6