1. BOM

2. When you complete this program you should be able to: Address the integration of business functions in terms of business processes Understand the approach to fulfilling business and industry value chain Enhance your potentials for being a ‘real’ professional manager –Think logically and analytically about complex problems –Discover the art of communicating effectively –Perfect the art of learning to support professional development Objectives

3. Fulfillment of Business Value Chain

4. Example – Order Fulfillment Process Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.

5. Fulfillment of Industry Value Chain Integration and Synchronization of the value chains of a business and its partners within an industry

6. Course Offering Background Knowledge Management Information Systems Analysis and Application of Business Operational Data Quality Management Professional Applications Enterprise Resource Planning Customer Relationship Management Supply Chain Management Electronic Commerce Project Management

7. Course Offering (continued) Service Business/Industry Specialization Service Marketing and Management Innovative Service Design Comprehensive Applications Entrepreneurial Management Special Topics in Business Operational Management

8. Contact Information Chuck Wu ( 吳崇光 ) Email: chuckwu@saturn.yzu.edu.tw Place: R60810 Time: 13:00 ~ 14:00 Wednesday; 13:00 ~ 15:00 Thursday